Casinos Accepting Citadel Banking
Looking for the best casino sites that accept Citadel Banking? Below you will find our expert-picked online casinos supporting Citadel Banking deposits and withdrawals.
Citadel Commerce, also known as ‘Instant Banking by Citadel’, is a company that provides online banking and money transfers for its customers. The company was founded in 2000 and is headquartered in London, UK. Citadel Commerce is a subsidiary of Entertainment Systems Inc (ESI). It offers a variety of products, but mainly deals with international instant bank transfers.
Today, Citadel Commerce services many online betting websites by providing a safe and anonymous payment method for their players. The company is active in numerous countries around the globe and supports many currencies, including, but not limited to, USD, CAD, EUR, GBP, and JPY.
| Summary | |
|---|---|
| Countries used in | Worldwide | 
| Website | www.citadelcommerce.com | 
| Accepted by | 5 Online Casinos | 
| Casino games with Citadel Internet Banking | Slots, Table Games, Video Poker, Live Casino | 
| Available for deposit | Yes | 
| Available for withdrawal | Yes | 
| Create account / Sign up for account | FREE | 
| Funding Citadel account via eChecks | a fee of 6.9% | 
| Make a payment via Citadel Internet Banking | FREE | 
| Service Fees | Citadel does not charge any service fees. | 
| Transfer funds from Merchant to Citadel account | FREE | 
| Online Chat | No | 
| N/A | |
| Telephone | (800) 666-0191 | 
Top Rated Citadel Banking Casinos
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Trustpilot Score
4.3
Licenses UK Gambling Commission (38620)
Kahnawake Gaming Commission (KGC)
Alcohol and Gaming Commission of Ontario (AGCO)
Supported languages English, German, French Customer support channels Live Chat, Email, Telephone Golden Tiger Casino has been operating since 2000 under the Casino Rewards umbrella. The platform relies primarily on Microgaming software and holds licences from the Kahnawake Gaming Commission, the Malta Gaming Authority and the UK Gambling Commission, with game outcomes independently audited by eCOGRA. Players can access the lobby through a downloadable client, instant-play browser version or mobile devices, and support is available around the clock via chat, email and telephone. Standard SSL encryption and identity verification are applied to protect transactions and withdrawals.
- Pros
- Part of the established Casino Rewards network with a shared loyalty programme.
 - eCOGRA certificates verify payout percentages and fair play.
 - Offers Microgaming progressive jackpot titles.
 - Choice of downloadable software, web instant play and mobile access.
 - 24/7 multilingual support through live chat, email and telephone.
 
 - Cons
- Game catalogue is largely limited to Microgaming titles.
 - Withdrawal requests may sit in a pending period before processing.
 - The site’s design looks dated compared with newer casinos.
 
 
 - Pros
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Trustpilot Score
2.2
Licenses Malta Gaming Authority (MGA/CRP/258/2014)
UK Gambling Commission (039380-R-319311-032)
Danish Gambling Authority (DGA)
Swedish Gambling Authority (SGA)
Spain's Directorate General for the Regulation of Gambling (DGOJ)
Alcohol and Gaming Commission of Ontario (AGCO)
Supported languages English, Italian, Dutch,Spanish, Swedish, Danish, German, Finnish Customer support channels 24/7 live chat, telephone call-backs, and email (support@videoslots.com) Founded in 2011, Videoslots is operated from Malta and holds licences from the MGA, UK Gambling Commission and Curaçao, with games tested by independent laboratories. The casino is known for a very large and diverse slot catalogue and features such as Battle of Slots tournaments that let players compete against each other in real time. Deposits and withdrawals can be made through a wide selection of cards, e-wallets and instant banking services, with many methods offering rapid cash-outs. Multilingual assistance is available 24/7 via live chat, call-back and email, and customers can apply detailed session or spend limits directly from their account tools.
- Pros
- Extensive library of slots and live-dealer titles from hundreds of studios.
 - Unique Battle of Slots and Weekend Booster features add extra engagement.
 - Holds licences from multiple tier-one regulators for additional oversight.
 - Supports instant withdrawals to many e-wallets and Trustly in eligible regions.
 - Comprehensive responsible-gaming tools with configurable limits.
 
 - Cons
- A small withdrawal fee applies once the daily free limit is exceeded.
 - No direct phone line; customers must request a call-back.
 - Unavailable to players in several major markets, including the USA.
 
 
 - Pros
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Trustpilot Score
4.3
Licenses • The UK Gambling Commission (38620)
• The Кahnawake Gaming Commission (KGC)
• Alcohol and Gaming Commission of Ontario (AGCO)Supported languages English, German, French Customer support channels Live Chat, Email, Telephone Luxury Casino has been online since 2001 and operates as part of the Casino Rewards group. The site is powered mainly by Microgaming software and carries licences from Kahnawake, Malta and the United Kingdom, with eCOGRA independently auditing the games for fairness. Players can choose between a downloadable client, instant-play browser version or mobile lobby, while benefiting from the shared Casino Rewards loyalty programme. Deposits and withdrawals are supported through major cards, e-wallets and bank transfers, and customer support is on hand 24/7 in several languages.
- Pros
- Part of the Casino Rewards network with cross-brand loyalty benefits.
 - eCOGRA auditing provides transparency on payout percentages.
 - Access to Microgaming progressive jackpots with pooled prize funds.
 - Available via download, browser and mobile for flexible play.
 - Round-the-clock multilingual support by chat, email and phone.
 
 - Cons
- Limited selection of software providers outside the Microgaming ecosystem.
 - Withdrawals may take several business days due to pending and verification periods.
 - Website navigation and graphics appear outdated compared to modern sites.
 
 
 - Pros
 - 
Trustpilot Score
3.8
Licenses • The Curaçao Gaming Authority (OGL/2024/590/0758)
• The Estonian Gambling Authority (16277880)
• The Kahnawake Gaming Commission (00867)Supported languages English, German, Czech, Polish, French, Portuguese, Hungarian, Italian, Greek, Spanish, Norwegian, Finnish Customer support channels Live chat and email Bizzo Casino launched in 2020 and is operated by TechSolutions Group N.V. under Curaçao e-gaming licence, the Estonian Gambling Authority, and the Kahnawake Gaming Commission. The platform aggregates content from dozens of studios, offering slots, live-dealer tables and instant-win titles that run directly in desktop and mobile browsers. Players can fund accounts with cards, e-wallets and several cryptocurrencies, with comparatively low minimum withdrawal thresholds. Live chat support is available around the clock, and the cashier includes tools for setting optional deposit or loss limits.
- Pros
- Large game catalogue from more than 50 software providers.
 - Accepts popular cryptocurrencies alongside traditional payment options.
 - Instant-play interface optimised for smartphones and tablets.
 - Regular slot and live-dealer tournaments with on-site leader boards.
 - 24/7 live chat assistance complemented by an online help centre.
 
 - Cons
- No telephone support channel.
 - Unavailable to players in several restricted territories, including the UK and USA.
 
 
 - Pros
 - 
Trustpilot Score
4.3
Licenses Kahnawake Gaming Commission (KGC)
UKGC (038620)
Alcohol and Gaming Commission of Ontario (AGCO)Supported languages English, German, French Customer support channels 24/7 live chat and email (support@crhelpdesk.com) Grand Mondial Casino went online in 2006 and operates under the Casino Rewards banner with licences from the Kahnawake Gaming Commission and the Malta Gaming Authority. The platform is powered mainly by Microgaming and carries eCOGRA certification that verifies game fairness and payout percentages. Players can use a downloadable client, browser-based lobby or mobile devices, earning loyalty points redeemable across all Casino Rewards brands. A range of card, e-wallet and bank transfer methods is supported, and customer service is provided 24/7 via live chat and email.
- Pros
- Member of the long-running Casino Rewards network with shared loyalty benefits.
 - eCOGRA certification confirms fair play and publishes payout reports.
 - Access to Microgaming’s progressive jackpot pool.
 - Download, instant-play and mobile platforms available.
 - 24/7 support in English, French and German.
 
 - Cons
- Game variety outside the Microgaming catalogue is limited.
 - Withdrawals can be delayed by a pending period of up to 48 hours.
 
 
 - Pros
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Casumo Casino
Trustpilot Score
2.2
Licenses • The Malta Gaming Authority (MGA/CRP/217/2012)
• The Swedish Gambling Authority (SGA)
• The Alcohol and Gaming Commission of Ontario (AGCO)
• The Spanish Directorate General for the Regulation of Gambling (DGOJ)
• Irish Revenue Commissioners (revenue.ie)
• Government of Gibraltar (Remote Gaming Licences no 126 and 127)
• UK Gambling Commission (61549)Supported languages English, Swedish, Finnish Customer support channels Live chat and email (hey@casumo.com) Casumo opened its virtual doors in 2012 and operates from Malta under licences issued by the MGA and UK Gambling Commission. The site combines a wide range of slots, live-dealer tables and sports markets with a gamified interface that rewards players through missions, trophies and reel races. Native apps for iOS and Android complement the responsive web platform, while payments through cards, e-wallets and instant banking services are usually processed swiftly. A suite of responsible-gaming tools is integrated into every account, and 24/7 live chat support is on hand for assistance.
- Pros
- Dual licensing from MGA and UKGC provides strong regulatory oversight.
 - Gamified loyalty system with missions and reel races.
 - Native mobile apps plus a fully responsive browser site.
 - Fast withdrawals to e-wallets and instant banking methods where available.
 - Comprehensive responsible-gaming tools including self-exclusion and loss limits.
 
 - Cons
- No telephone support channel.
 - Small fees or currency conversion charges may apply to some payment methods.
 - Unavailable in several major jurisdictions, such as the USA and France.
 
 
 - Pros
 
How the Method Works
The way this service works is indicated by its name ‘Instant Banking’. Citadel uses the local interface of the user’s bank to make the transaction. After opting for the Citadel payment method, the consumer has to choose their bank, log in with their bank user ID and password, and confirm the payment. It takes no more than a few minutes to complete the payment. Perhaps you are wondering why this payment method is a better option for you. The answer is very simple: it provides the desired levels of security and privacy, which make it worth your while.
The whole process is really simple, and you are highly unlikely to have any trouble if you decide to make a deposit to your preferred virtual casino using this method. This particular payment solution follows the well-known online banking mechanism, allowing gambling enthusiasts to transfer funds from their bank account to their casino account in no time. The company essentially acts as a middleman, charging small fees for its services. Perhaps one of its biggest assets is that players are not required to provide their personal or banking information when they wish to top up their casino account, as the payment is processed entirely by their bank.
Citadel Commerce is available in nearly 30 countries, including the United States, Canada, Japan, Australia, and many EU member states. It is partnered with over 200 of the world’s largest banks, maintaining a vast network worldwide. Furthermore, Citadel also supports the currencies of all countries where it conducts business.
Depositing to an Online Casino
After you have found an interactive casino that best fits your preferences and personal demands, you can proceed to load cash into your casino account, which will happen in a matter of minutes. First, log into your casino account and go to the cashier. In this section, you will find a list of the payment methods the casino operator accepts. In some cases, you may need to click on “Instant Banking” first and then select Citadel. Sometimes, the payment solution may appear immediately upon opening the page. In any case, you should have no trouble finding this information.
Once you have selected Instant Banking by Citadel as your preferred payment method, you will need to pick one of the means to make a deposit. Making a payment through Instant Banking by Citadel is simple and easy to understand.
The customer has three possible ways to do this. One way is by choosing to download and install a ‘payment assistant’ application, which will guide the customer as they prepare everything necessary to make a purchase or transfer. The second way is through Citadel’s website, which generates an automated payment procedure that then works through the customer’s online banking account.
The third method is to use the ‘Rapid’ system, which generates a reference number and bank details the customer can use to complete the transaction manually through their own online banking. All three methods rely on the customer’s bank account, and the transfers are completed instantly.
It does not matter which option you choose because, in all cases, you will ultimately use your internet banking account. It is worth noting that some casino operators may offer all three options at the same time, while others may provide only some of them, so check in advance. Your ability to use a particular deposit method via Instant Banking by Citadel will also depend on your bank and your country of residence. Regardless of the procedure you choose, you must first select one of the banks Citadel partners with.
In fact, the list of financial institutions the company works with is quite comprehensive, meaning that your chances of not finding your bank on it are very slim. The next step is to confirm the transaction. To do so, log into your online banking account and select the amount you wish to transfer. At first glance, the procedure may appear burdensome and time-consuming. However, it actually consists of only a few simple steps and typically takes no more than a couple of minutes.
Once you have completed these steps, the transaction will be processed and your funds will be available within minutes, allowing you to start placing real-money bets on your favorite casino games almost immediately.
- eChecks are an excellent way to top up your Citadel account. They are fast, reliable, and will be familiar to anyone who has ever written a paper check. It must be noted, however, that to have your funds immediately available when depositing via eCheck, Citadel will charge you a 6.9% fee. Otherwise, you have to wait 3-5 business days for the check to clear. Also, any funds made instantly available can be withdrawn only after 5 business days. This may be an inconvenience to some players.
 - Online banking is available to all consumers residing in Canada, the UK, France, Spain, or Germany. To top up a myCitadel Wallet, one simply needs to provide their wallet information to their bank. The funds should become available within 3-5 business days.
 - Secure Swipe offers the best value and efficiency. The service is entirely free of charge, and the funds are made available immediately. The whole process is as simple as swiping your card and entering your PIN.
 
Withdrawing from an Online Casino
Before choosing Citadel as the transaction method for withdrawing winnings, players should first contact a representative of the casino to find out if cashing out this way is possible at all. If that is the case, bear in mind that withdrawing with Citadel is not an instant process and that some fees may be deducted.
Still, if you have registered with an interactive casino that allows you to retrieve your winnings via the service, you will need to follow roughly the same steps you took when funding your account. Once again, you should head to the payment page and enter the amount you wish to cash out. Then, simply select Instant Banking by Citadel as your payment option and submit a request. It will remain pending for some time because you must go through a verification procedure when initiating a withdrawal for the first time.
After this is done, your winnings will be transferred to your bank account. As previously stated, retrieving your funds via this payment method may not be the perfect option because, in most cases, such transactions are not instant, which means you may need to wait longer than you would like to receive your winnings. In addition, certain fees may also be charged, which will not appeal to many gamblers, especially those who are cost-conscious. For this reason, it is advisable to read the fine print so that you can decide whether to use the service for withdrawals or look for an alternative.
Fees and Limits
Unlike many other online payment services, Citadel does not charge its clients for using its service, making it an attractive option for budget-oriented users. However, there is a $1,500 limit for transactions every 7 days. Depending on how much you use the service, this limit may be increased. Only three external transfers are allowed per day, while the monthly limit is ten. Additionally, the highest daily limit on external transfers is $10,000, with the monthly limit reaching $40,000.
It is worth noting that your spending limit can increase automatically as long as you maintain a good payment history with the service, making the payment method suitable for high rollers who sometimes face restrictions when transferring larger sums to their casino balance.
Security
Citadel has gone to great lengths to ensure that consumer data does not become compromised. For starters, they keep no records of their customers’ banking credentials. That way, even if someone were to infiltrate their servers, they would not find anything that could harm consumers in the long run. Any communication between Citadel and its customers is heavily encrypted to protect sensitive data from being leaked. Furthermore, Citadel is regulated by the same policies that banks and other financial institutions are legally required to follow, such as the Know Your Customer (KYC) regulations.
Advantages
Using Instant Banking by Citadel allows players to make secure payments and deposits to online gambling sites without revealing their personal information or banking credentials to the casino, which is undoubtedly a great asset for gambling enthusiasts who wish to remain anonymous during their betting sessions. This also limits the potential for misuse and fraudulent activities, as payments are finalized by your bank, which means that the casino operator will not have access to your sensitive information at all.
Moreover, you benefit from the highest levels of security because banks use encryption technologies that meet the strictest standards. This allows you to enjoy your gaming session to the fullest without worrying about security issues – a tactic that attracts many privacy-conscious players and one that casino operators fully support.
One more undeniable advantage of the payment service is that deposits via Citadel are instantaneous, which explains why it is so well-liked. In essence, payments via the method are wrapped up in no time, which is definitely good news for gambling enthusiasts eager to start placing their bets at their preferred virtual casino. In fact, this is one of the features that sets Instant Banking by Citadel apart from many of the other payment options you are presented with.
There are no obligations on the customer’s side when using Citadel. No separate account is required, as long as the customer has an account at one of Citadel’s partner banks. Perhaps one of the things that make the payment service so appealing is its ease of use – you are not required to set up or fund an additional account. You simply need to log into your online banking account using your credentials and confirm the amount you wish to transfer – nothing more than that.
In addition, the company works with a large number of banks, so there is a good chance that your bank is on the list. In fact, the company cooperates with more than 300 major financial institutions, demonstrating its commitment to keeping customers covered.
It is also worth noting that Instant Banking with Citadel is completely free of charge and will not cost you a dime to use. Nevertheless, avid casino fans should bear in mind that their bank may charge certain fees. The same goes for some casino operators, who may impose additional charges when you use this payment method.
Citadel has also created mobile applications for iOS and Android users. The apps allow players to fund or manage their accounts on the go. Judging from user reviews, the app has all the functionality of the desktop variant. The app also makes use of fingerprint recognition on devices that support it for extra security.
Instant Banking by Citadel also allows gamblers to make payments in a currency different from their local one. If the casino operator does not accept your local currency, you will still have the chance to wager – the amount you wish to transfer will simply be converted to a supported currency.
Disadvantages
Withdrawing your winnings from a casino may not go as smoothly as depositing. The transfer may take several days to clear, and certain fees may apply – if the option is available at all. It is advisable to consult with a casino representative about what the best possible means to withdraw your winnings might be.
Furthermore, while Instant Banking with Citadel has no inherent charge, some banks may charge you for using their interface to pay with Citadel. That is why it is always a good idea to acquaint yourself with the fine print in order to make sure that you will not be unpleasantly surprised at the end.
Even though the company provides its services in a wide array of countries, it may not be available where you reside. Citadel currently supports the United States, Canada, Japan, Australia, and most EU member states. In some cases, the service may be available in your country, but your bank may not be part of Citadel’s network, which will force you to look for alternatives.
Conclusion
Instant Banking by Citadel is an ideal solution for anyone who is wary about sharing their own personal data and banking credentials with third parties. By using Citadel, the consumer can enjoy guaranteed anonymity and secure transactions. Furthermore, players never reveal their banking login and password and are able to monitor their transaction history with Citadel. With that said, it needs to be acknowledged that Citadel is not ideal for gamblers playing with large sums of money, considering its monthly limit of $40,000 for external transactions.





