Casino Ranking Methodology

At CasinoGamesPro.com, our mission is to help players find safe, entertaining, and rewarding online casinos tailored to their needs — whether they are first-time players or seasoned gamblers. Our in-house team of industry experts has developed a unique ranking model that scores each casino out of 10, based on a weighted evaluation of all the essential elements that define a high-quality gaming experience. Safety, Trust & Regulation remain the core priority and influence several categories below.

1) Scope & Eligibility

• Licensed and verifiable: Holds a valid, active gambling licence appropriate for the target market; licence details must match regulator registers.
• Transparent ownership: Clear disclosure of the operating company, group ownership, registered address, and contact details.
• Market compliance: Publishes restricted countries and blocks sign-ups where real-money play is not permitted; uses geolocation where required.
• Operational cashier: Live deposit and withdrawal systems with at least two payment rails per market (e.g., cards + e-wallets); fee and limit tables are public.
• KYC/AML in place: Age verification, source-of-funds checks, PEP/sanctions screening, and document capture workflows that can be tested end-to-end.
• Responsible gambling tools: Time-outs, limits, self-exclusion, and reality checks available, functional, and visible before first deposit.
• Fair play disclosures: Verifiable game providers, RNG/live audit certificates, and per-game or lobby-level RTP information.
• Terms clarity: Readable T&Cs and bonus rules (wagering, contributions, max bet, expiry) with versioning and change dates.
• Data security: HTTPS across the estate, modern encryption, and a stated privacy policy covering data retention and third-party processors.
• Clean compliance record: No unresolved regulatory actions, insolvency proceedings, or verified non-payment/confiscation cases.

2) How We Test (Audit Workflow)

1. Identity & licence check: verify corporate entity, licences, and licence scope against regulator registers.
2. Responsible gambling review: confirm availability and working order of loss limits, time-outs, self-exclusion, and reality checks.
3. Cashier test: deposit with at least two methods; complete KYC; request and track withdrawals end-to-end.
4. Game integrity & fairness: validate providers, lab certificates (e.g., iTechLabs, GLI, eCOGRA), RTP disclosure and change logs.
5. Terms & promotions: analyse bonus T&Cs (wagering, max bet, cap, contribution, fairness of clauses).
6. Support & disputes: contact support on three channels and escalate a synthetic dispute to gauge process and timelines.
7. UX & mobile: test navigation, search, live casino performance, app stability, and accessibility basics.
8. Localisation: verify currency, language, payment availability, and compliance messages for the reviewed market.

3) Categories & Weights (Total: 10.0)

4) Category Details & Red Flags

Licensing & Regulation (2.0)

• Positive: top-tier licence fit for target market; segregated funds; published ownership; annual RG report; independent ADR.
• Negative: misleading licence claims; persistent complaints of confiscations; unresolved regulatory actions; opaque ownership.

Player Reputation (1.5)

• Positive: consistent, verifiable payout track record; responsive public-facing support; issues resolved with evidence.
• Negative: repeated, corroborated non-payment reports; silence on escalations; hostile or opaque communication.

Game Selection (2.0)

• Positive: strong mix of slots, table, live dealer, and speciality titles; helpful lobby filters; per-game RTP visibility.
• Negative: limited categories; poor discoverability; undisclosed or below-market RTP without notice.

Software Providers (1.5)

• Positive: reputable studios only; verifiable external lab seals; stable, innovative releases; fair live-stream audits.
• Negative: unverified studios; inaccessible or outdated certificates; frequent crashes or fairness concerns.

Payment Methods & Withdrawal Speed (1.0)

• Positive: same-day e-wallet payouts; clear KYC checklist; zero hidden fees; consistent payout behaviour over time.
• Negative: reversal pressure; excessive document re-requests; arbitrary fees; unexplained delays.

Customer Support (2.0)

• Positive: 24/7 live chat with case IDs; documented escalation path; ADR guidance; proactive updates.
• Negative: canned replies; refusal to provide case notes; lack of ADR route; long silences.

5) Jurisdiction Sensitivity

Scores are calibrated to the player’s jurisdiction. Where a local licence is legally required, casinos without it are ineligible or heavily penalised. Where multiple licences exist, the strongest applicable licence influences the Licensing & Regulation category.

6) Score Scale & Badges (Out of 10)

• 9.0–10.0: Outstanding (Editor’s Pick) – industry-leading safety and payout consistency.
• 8.0–8.9: Excellent – minor areas to improve but highly trustworthy.
• 7.0–7.9: Good – trustworthy with some caveats noted in the review.
• 6.0–6.9: Caution – material issues; read our review carefully before playing.
• <6.0: Not Recommended – we advise choosing a higher-rated alternative.

7) Data Sources

• Official regulator registers and published rulings.
• Casino website, terms, help centre, and app store listings.
• Hands-on tests (deposits, gameplay, KYC, withdrawals) by our team.
• Accredited test lab certificates and provider documentation.
• User feedback with verifiable evidence (screenshots, statements).
• Reputation websites such as Trustpilot and Google Reviews.

8) User Feedback & Complaints

We accept player submissions that include evidence (screenshots, payment references, support transcripts). Verifiable, material issues can trigger an out-of-cycle review. Repeated, corroborated problems impact the relevant category score. We also monitor third-party sentiment (e.g., app store reviews, public review platforms) but only count issues that can be verified against evidence and terms.

You can submit your feedback to info+feedback@casinogamespro.com.

9) Review Cadence & Change Control

• Baseline: full re-audit every 12 months; payment speed spot-checks quarterly.
• Out-of-cycle: triggered by licence changes, ownership changes, major T&C updates, or verified complaint clusters.
• Changelog: each review page lists “What’s changed” with date-stamped notes.

10) Independence & Conflicts of Interest

Our site may use affiliate links. Commercial arrangements do not influence scores. Any paid placements do not override our methodology or eligibility rules. Editors with prior employment at a reviewed brand are recused from that review.

11) Disqualifiers (Immediate Not-Recommended)

• Unlicensed real-money operations in the player’s market.
• Documented non-payment or confiscation patterns without contractual basis.
• Falsified lab certificates or misleading licence claims.
• Refusal to engage with ADR where required by licence.

12) Responsible Gambling Statement

Gambling involves risk. Only play with money you can afford to lose. Use limit tools and take breaks. If you need help, contact your local responsible gambling helpline or support service.