Royal Ace Casino Review

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Casino Ratings
Security10
Bonus and Promotions10
Product Variety8
Customer Support8

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Summary
Brand name Royal Ace Casino
Website royalacecasino.com
Tel number Toll Free US/Canada: 1-888-288-2944; 1-844-632-0964
Mail General Support: help@royalacecasino.com
Deposit Questions: cashier@royalacecasino.com
Live chat Yes
Deposit bonus 100% Match Bonus No Max Amount
Wagering requirement The welcome bonus non-cashable and is subject to 30 times playthrough before the winnings from it can be withdrawn.
Software RealTime Gaming
Min deposit $50.00
Min withdrawal $100.00
License Costa Rica
Online since 2009
Mobile versions iPhone, Android, iPad
Cashout time All Methods: 10-17 days
Withdrawal limit $2,500 per week
Deposit methods Visa, Mastercard, Neteller, Skrill, Bitcoin, Cash Transfer
Withdrawal options Bank Wire, Bank Check, Cash Transfer

Royal Ace first entered the online gambling market in 2009 and it has remained in action for nearly a decade. It is owned and operated under the directions of Ace Revenue Group and it has seen relative success in the second half of its lifespan.

Royal Ace offers an excellent selection of casino games, courtesy of one of the best software providers in the industry – RealTime Gaming. More than a hundred casino titles are available at this online casino, including all manner of slots, table games and video poker titles. Furthermore, Royal Ace also offers new and returning players great deals on promotions, allowing them to make a nice profit from their favorite games.

In this review, we will go over everything that is important about this online casino, including the gaming library, the available promotions, banking methods, customer support and anything else that might be of use to you.

Promotions and Bonuses

One of the best aspects of Royal Ace is the excellent Welcome Bonus that is offered to you once you open an account. It is a 100% match bonus on your first deposit without a stated maximum value. To claim this offer, you have to enter the code NEWROYAL100 when making your deposit. As appealing as this offer sounds, it does not come without strings attached. Indeed, you will have to follow certain rules and conditions if you wish to play with this bonus.

No-Deposit Bonus$25 Free ChipsGet Bonus
Welcome Bonus Option I385% Match BonusGet Bonus
Welcome Bonus Option IINot available at this timeCheck Again

For starter, it comes with a wagering requirement of 30 times, meaning that you have to place bets amounting in value to 30 times the value of the bonus. The wagering requirement of the Welcome Bonus can only be met on Slots, Keno, Bonus Bingo and Scratch Cards. Furthermore, this bonus is non-cashable and you will only be able to withdraw the winnings resulting from it. The original sum of the bonus will be removed from the payment when you request a withdrawal.

Moreover, any requested withdrawal has to exceed the value of the deposit and the bonus. Royal Ace does not specifically mention any betting limits for the purpose of the wagering requirement.

The other promotion currently available at Royal Ace is the Slot Battle of the Ages. Basically, this offer allows you to vote for one of two different slots games – Sweet 16 and Achilles. Voting for a particular slot and then using a specific code when depositing (LUCKYSWEET if you voted for Sweet 16 or LUCKYACHILLES if you voted for Achilles) will make you eligible to receive a 250% match bonus with no cap and 30 free spins on your game of choice.

If you are a VIP member you will have a better offer at your disposal. Entering the codes LUCKYSWEETVIP and LUCKYACHILLESVIP will entitle you to a 300% match bonus with no cap and 40 free spins on your game of choice.

The terms of this promotions are similar to those of the Welcome Bonus. You will have to fulfil a 5 times wagering requirement on the bonus funds and on the winnings of the free spins. Something you should know is that the winnings from the free spins may not exceed $100 and when if you try to withdraw a larger amount, then the difference will be removed from the payment. There is no limit to how much you can cash out, provided that you deposited $50 or $75, for the non-VIP and the VIP offer respectively. Similarly to the Welcome Bonus, the bonus amount is non-cashable.

Software

Royal Ace Casino SoftwareRoyal Ace Casino is powered by a single software provider, more specifically by RealTime Gaming. This company has been in the business of creating games for online casinos for more than two decades and is one of the few companies still allowed to offer their product to US online gambling websites.

RTG has had a long and successful history of operation, developing several hundred casino games over the years. These include all manner of virtual titles, such as slots, blackjack, roulette, baccarat, casino poker and more.

RTG-powered casinos generally offer users two ways of running the games and this is also the case for Royal Ace. Registered players will have the option to either download the dedicated casino client, which would let them store the games on their hard drives. The alternative is to utilize the instant play interface and play the games directly within the browser. Typically, there is practically no difference in the experience between the two platforms, however, the downloadable client does offer a dozen or so more games.

Games

Royal Ace Casino GamesThe gaming library of Royal Ace is powered entirely by RealTime Gaming and while working with only a single software provider might limit the potential of the casino, the available games do cover all important bases and include all of the popular casino genres.

Slots are, by far, the most popular and plentiful category available at Royal Ace. At this online casino, you will have dozens of different slot titles, each with its own unique theme and aesthetic. Popular slot themes at Royal Ace include history, with titles like Caesar’s Empire and Aztec’s Treasure, animals – Panda’s Gold, Scuba Fishing, Tiger Treasure, or Asian-themed titles, for example, Zhanshi, Super 6, Lucky 8 and others. These are only a few examples and while we cannot cover the full extent of the slots selection, know that you will much in the way of choice.

As far as table games are concerned, Royal Ace supports many of the popular genres, though you will mostly find blackjack variations. More specifically, European Blackjack, Perfect Pairs, Pontoon, Super 21 and several others. Additionally, there are also several sub-genres of casino poker that you can play, namely, Tri-Card Poker, Pai Gow and Three Card Rummy. Strangely enough, the roulette variations can be found in the ‘Specialty Games’ section and you can your luck on American and European Roulette.

Video poker enthusiasts will be pleased with the number of titles featured at Royal Ace. Not only are there popular variations of the genre, such as Aces and Eights, Deuces Wild and Jacks or Better, but there are also several more ubiquitous types such as 777 Wild, Loose Deuces, Double Double Jackpot Poker and more.

Jackpot Games

Jackpot on 3-Reel Slot MachineUpon first inspection of the gaming library featured on the webpage, you might fail to see any jackpot games. This was our first experience as well until it became clear that the jackpot titles can only be accessed from the downloadable client. RTG is a company known for developing high-quality casino games and the progressive jackpots include some of its best work.

Caribbean Stud Poker is one of the popular jackpot games of RTG and one that is not a slot game, making it somewhat special. As the name implies, this is a casino poker game and it also comes with an enticing jackpot that goes into the five-figure sums. The condition of winning it is to score a Royal Flush.

Aztec’s Millions is one of the iconic RTG slots to feature an ever-increasing jackpot. With 5 reels and 25 paylines, it is a completely modern slot game. Additionally, it also comes with Wild and Scatter symbols, free spins and multipliers, as well as, a bonus game that can be triggered when certain conditions are met. The progressive jackpot is often higher than $1,000,000 and it can be won by spinning five Aztec’s Millions symbols on a single payline.

Cleopatra’s Gold is another excellent progressive slot from RTG and one that you can play at Royal Ace. Feature a distinct Egyptian theme, this slot will give you the opportunity to win a jackpot worthy of a pharaoh. There are five reels in Cleopatra’s Gold, covered with 25 paylines. Additionally, you will find many of the features of modern slots, such as Wild and Scatters, multipliers and free spins. The progressive jackpot does not have a predefined win condition, rather it can be won randomly after every spin.

If you like dinosaurs and large jackpots, then Megasaur is the game for you. Featuring 5 reels and 25 paylines, this game will be instantly familiar to any experienced slots player. Megasaur is not the most adequate title for high rollers as it only allows for 1 coin to be bet per payline, with a maximum value of $0.20. This results in a maximum bet of $5.00 per spin.

Licensing and Jurisdictions

Casino Gambling CommissionLicensing is a major factor to consider when looking at any given gambling website. In the case of Royal Ace, this casino is licensed by the government of Costa Rica. Normally, this would be nothing to write home about since licenses from Costa Rica are not worth much. However, considering that Royal Ace features games from a reputable and respected software provider and that it has been in the industry for almost 10 years, it is only logical to conclude that gaming at this casino is safe. Were it not, there is no chance that this online casino would have lasted as long as it has when taking into account how competitive the industry is.

Site Layout and Design

Royal Ace Casino DesignThe website of Royal Ace is nothing too impressive. While it is not especially beautiful, it does get the job done. It is easy to navigate, with all the important sections found at the top of the page. Many of the available games can be run directly within your browser though we recommend that you utilize the downloadable client. As for the design itself, it features mostly dark reds and blue colors, giving off the traditional casino feel.

Banking

Royal Ace Casino BankingBy now, you must be wondering what the available payment options are. Royal Ace supports a number of payment services that you can utilize to fund your balance. Each will serve your needs in a different way, though all of them will get the job done.

Deposit Options

When the time comes to fund your balance you will find that you have three different transaction methods at your disposal. The first and most convenient type comes in the form of credit cards, more specifically Visa and MasterCard. Using a credit card is arguably the easiest way to deposit to your online casino balance, since the transactions are processed instantly. When you make a deposit with a credit card, you have the opportunity to immediately start playing your favorite slots and table games. Moreover, they are a secure and convenient way to manage your bankroll, as well as, being widely available.

Royal Ace Casino also supports a single eWallet service. For those not in the know, an eWallet is an online payment solution which allows the user to store and transfer money at the click of a button. Neteller is the eWallet available at Royal Ace and it will allow you to make instant deposits. Moreover, the transactions are carried out with relative anonymity due to the inherent privacy features in the service. This will allow you to maintain your privacy from the casino in the event that you are not ready to submit that information just yet.

Finally, the last payment method available at Royal Ace is Bitcoin. As many people already know, Bitcoin is a cryptocurrency and the top one at that. Bitcoin is beloved by the online gambling community for a number of reasons. For one, it allows for nearly instant transactions regardless of who the recipient is. Furthermore, Bitcoin is not tied to any of the traditional banking institutions and as such, it allows users to make payments in complete anonymity.

As for the transaction limits, Royal Ace does not explicitly specify any minimum or maximum values.

Withdrawal Options

When it comes to withdrawals you will be able to cash in your funds via two of the four services mentioned above. Neteller is arguably your best choice when all is taken into consideration. This payment service allows for some of the quickest withdrawals in the online casino industry and it is the default favorite of many gamblers out there. The alternative is to have your winnings cashed out via Bitcoin, which should not take any longer in practice.

If you deposited by any of the two credit card brands, then your only way of cashing out your winnings will be by way of bank transfer or a check, depending on where you live.

As far as the logistics behind the withdrawals, the maximum cash-in can go up to $2,500 per week. Withdrawal requests are processed within 7 business days and only after that will they be sent. Depending on the service you utilize, you may pay up to $40 in processing fees.

Payment Method Deposit Withdrawal
Visa Card
Mastercard
Neteller

Customer Support

Royal Ace Casino SupportRoyal Ace offers customer support at any hour of the day. There are always customer service agents on standby, ready to assist you in anything you need. Royal Ace supports two primary methods of communication. The quicker and more convenient of the two is the live chat system, which can be used to establish a connection in a matter of seconds. The live chat system allows for almost instant one-on-one communication with a support agent and we recommend that you use this method if you need assistance.

The other primary method of contact is via email. The casino supports two different email addresses – one for general questions at help@royalacecasino.com and one for deposit questions at cashier@royalacecasino.com. Whenever you write an email, be sure to include all important information regarding your case. Response times are generally quick, taking up to 24 hours for the support staff to reach back to you.

There is a third option that comes in the form of phone communication. There is a dedicated toll-free line for US and Canadian players, which you can dial to receive help.

FAQ about Royal Ace

There is little difference in which platform you use in terms of pure gameplay and it boils down to personal preference. However, you should keep in mind that the progressive jackpots and certain other games are only available from the downloadable client.

The processing times at Royal Ace are somewhat longer than other gambling websites. Identity verification generally takes up to 48 hours, while the payment review can take up to 7 business days. From then on, the wait times depend on what transaction method you have chosen to utilize.

Indeed, it is. This online casino utilizes a 128-bit encryption technology to ensure that all of your personal and banking information will safe. Essentially, this software makes sensitive data illegible to any unauthorized parties and breaking the cipher is nigh impossible.

When you find a game that looks interesting you can try it out in Practice Mode to see if you like it before you commit any real funds to it. You can play as long as you want and you can switch to real money betting whenever you see fit.

Conclusion

When all is said and done, Royal Ace Casino does a lot of things good and some not so good. For starters, the gaming library is made up of quality titles, even if they are no more than 150. RealTime Gaming is one of the most renowned software providers in the industry and you will no doubt have a great time playing their games. Unfortunately, this company does not produce live dealer titles and if you are looking for those, you will not find them here.

As far as the promotions, they do have a lot to offer you in terms of value, though be sure to read the terms and conditions carefully. The payment options are scarce but they will serve the vast majority of gamblers.

Overall, Royal Ace has the potential to be great for you, but you better be sure about it. We recommend that you look over the casino for yourself and only then make a decision.

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