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Lucky Red Casino Review

A. Antonova
Since 2017, Anisia has been sharing her iGaming expertise with readers of CasinoGamesPro.com. Her work covers comprehensive reviews of casino favourites like slots, roulette, blackjack, and video poker, along with thorough assessments of payment options, mobile casino platforms, and leading online casinos.
(editor) | Updated:
Lucky Red Casino Logo
Casino Ratings
Security9
Bonus and Promotions10
Product Variety9
Customer Support9
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Summary
Brand nameLucky Red
Websiteluckyredcasino.com
Tel numberToll Free: 1-866-513-0857
Fax: 1-866-728-5443
Mailsupport@luckyredcasino.com
Live chatYes
Deposit bonusUp to $4,000
Wagering requirement:The first deposit bonus has a wagering requirement of 30 times the deposit and bonus amount combined. The playthrough must be completed before any winnings can be withdrawn.
SoftwareRealTime Gaming
Min deposit$35.00
Min withdrawal$35.00
LicenseCuracao
Online since2009
Mobile versionsAndroid, iPhone, iPad
Cashout timeEwallets 0-4 hours; Bitcoin 0-24 hours; Bank Transfer 3-5 days; Courier Check 3-4 days; Wire Transfer 3-5 days
Withdrawal limit$5,001 per week
Deposit MethodsVisa, Mastercard, Neteller, Skrill, EcoPayz, Bitcoin
Withdrawal optionsNeteller, Skrill, EcoPayz, Bitcoin, Bank Transfer, Courier Check, Wire Transfer

Pros and Cons of Lucky Red Casino

Pros:

  • Offers diverse games powered by RTG
  • Games accessible via instant play and a downloadable client
  • Majority of games run on mobile devices
  • Constantly updated promotional offerings
  • Supports fiat and crypto payment options

Cons:

  • No live dealer games
  • Bonus terms can be somewhat vague
  • Supports fewer withdrawal options

Overview

Lucky Red is an online casino that has been operating since 2009, accumulating experience of more than a decade. With its intuitive and sleek design, the website offers easy access to 250+ RTG games that can be played for cash or for free, a ton of generous promotional offers, and fast withdrawals for lucky winners. Should you get stuck, the support team is on hand 24/7 and can be reached via Live Chat, email, and a toll-free USA phone number.

Lucky Red is part of the Club World Casino Group, whose network includes the likes of All Stars Slots, Manhattan Slots, and Buzzluck Casino. Holding a Curaçao license, this operator uses secure SSL connections certified by VeriSign, and its systems of randomization and fairness are regularly tested by Gaming Labs Certified. While not everyone will be allowed to become a member and play for cash, US gamers are warmly welcomed.

Promotions & Bonuses at Lucky Red Casino

Lucky Red will welcome you with a massive 400% match up to $4,000 on your first deposit, which can be used to play a range of slot games. This bonus is yours when you make a deposit of at least $35 using the code LUCKYRED400. Wagering requirements of 30x the bonus plus deposit amount can be met only by playing slots, Keno, and Scratch Cards. If slots are not your thing, use coupon code LUCKYRED100 to claim a 100% deposit match, which can be used on other games. As is usual, not all games contribute equally: slots count 100% towards meeting your play-through requirements, Roulette 40%, Poker games 25%, Video Pokers 20%, and all other games 10%.

Once on board, daily treats will allow you to get more out of your bankroll, starting with the Monday 2-4-1 offer (code RED65). It consists of a 65% unlimited slots bonus and 25% cashback on your net losses up to $1,000. On Tuesdays, you can claim a 70% deposit match up to five times (code SUPER5), and a 66% match up to $1,000 is offered each Wednesday (code TOPUP). If you deposit more than $200 on Thursdays, the casino will increase your bankroll by 75%, while deposits of less than $200 will be met with a 65% match bonus (code MAX200). A 77% slot bonus is offered every Friday (code CLUB77), and on Saturdays you’ll collect a 65% slots bonus plus 5 Free Spins on a selected game (code TWIST5). Finally, every Sunday offers a chance to pick up an unlimited-use 70% All Games Bonus.

Welcome Bonus Option I100% Up to $4000Not Available
Slots Only Welcome Bonus400% Up to $4000 Not Available
Regular Daily PromotionsUp to 77% Reload BonusesNot Available
As if the above weren’t generous enough, each bet you place will earn you Comp points at the base rate of 1 point per $10 wagered, and you can convert them into cash at the rate of $1 for every 100 points collected.

Software Providers at Lucky Red Casino

Lucky Red Casino SoftwarePowered by RealTime Gaming software, Lucky Red Casino gives players two ways to access its games. One is to launch them directly online, and the other is to download the casino software. Either way, you’ll have to register before you can play. The download option might actually be more attractive, as it lets you pick from about 260 games, while only around 120 are available online, and it also gives you a chance to participate in slots tournaments. The process itself is quick and easy, the lobby is nicely designed and user-friendly, though the games take a while to load. The Play for Fun option lets you test the casino’s offering before investing real money, and an iPhone or Android smartphone or tablet provides access to about 70 games on the go, most of them slots.

Lucky Red Casino Games Selection

Lucky Red Casino GamesWith 150 slot games to choose from, you’ll find a good selection of classic fruities such as 7’s and Stripes, Jumping Beans, and The Three Stooges. All of RTG’s most popular video slots are also included, such as Naughty or Nice, Achilles, Enchanted Garden II, Aztec’s Treasure, Bubble Bubble, Count Spectacular, and Loch Ness Loot. If you’d prefer something more recent, spin the reels of the newly launched Megaquarium, a 50-payline RTG game featuring a marine theme and multiple bonus rounds, or the all-ways-pay Fucanglong, which offers free spins, multipliers, expanding wilds, and more. Sweet 16 is another of the newer video slots and comes complete with cascading reels, stacked wilds, re-triggerable free games, and multipliers. Among the progressives you’ll find Megasaur, Jackpot Pinatas, Shopping Spree II, and Spirit of the Inka, along with a few poker games that feature progressive jackpots.

The table games section offers several Blackjack variants, Baccarat, and Rummy, as well as Caribbean Draw, Pai Gow, Texas Hold’em, and a few other poker games. Fans of the latter will additionally benefit from a collection of single- and multi-hand Video Pokers that counts close to 80 games, including Bonus Deuces Wild, Double Bonus Poker, Mystery Bonus, Pick’em, and European Slot Poker. Finally, a range of Specialties offers several Roulette options, Bingo, Keno, Craps, and Sic Bo.

Jackpot Games

lucky red casino jackpot gamesLucky Red offers the standard suite of RealTime Gaming progressives, as is to be expected from a casino that operates solely on this supplier’s platform. In this vein, we would like to specify that the availability of the jackpot games depends on the medium you use to access the casino. Some of these jackpots can be won only if you download and install Lucky Red’s software client, which works exclusively on Microsoft Windows computers.

The progressive slots available exclusively via Lucky Red’s downloadable software are Shopping Spree II, Cleopatra’s Gold, and Jackpot Piñatas. The remainder of the selection features progressive slots that can be played both in-browser and via the software, including popular RTG offerings like Spirit of the Inca, Megasaur, and Aztec’s Millions.

Additionally, there are four poker progressive variations at Lucky Red Casino that are also connected to jackpot pools – Caribbean Hold’em, Caribbean Stud, Let’em Ride, and Caribbean Draw Poker, but the last one can be played only via the casino’s software client.

Out of these ten progressives, only Aztec’s Millions supports play on the go, which is logical given that it awards the highest pool prizes. This Lucky Red slot always offers a seven-figure prize since it seeds at the jaw-dropping amount of $1 million. That being said, the game is a bit stingy when it comes to dropping its jackpot, which, to our knowledge, hits rarely. Additionally, Aztec’s Millions comes with rather high volatility and a fixed bet of $5, so we recommend that Lucky Red players tread carefully if they decide to give this game a few spins.

Another progressive of interest at Lucky Red is the Spirit of the Inca slot, where players benefit from the Feature Guarantee and a five-tiered jackpot pool with five different boiling points, all of which are six-figure amounts. Use the slot’s jackpot meters to determine when it is the right time to go for the jackpot.

Licensing and Jurisdictions

gambling commissionThe company responsible for the operation of Lucky Red Casino is called BeSoftware N.V., and you may have heard about it if you have ever played at Lucky Red’s sister sites All Star Slots and Club World, which share the same ownership and management.

Like the majority of operators powered by RealTime Gaming, Lucky Red has received the approval of the Government of Curaçao. Two licenses were issued, a Master License and a Sub-License. The numbers of both are posted at the very bottom of the casino’s home page, should you wish to check.

There is another trait most Curaçao-licensed casinos share – they are friendly to players residing in the US. Such is the case with Lucky Red, too, which is US-friendly but does not welcome real-money betting action from jurisdictions and locations like the Netherlands Antilles, Israel, the UK, the Isle of Man, Northern Ireland, the Channel Islands, Russia, Costa Rica, Hungary, France, Australia, and Romania.

Certain restrictions apply to the welcome and no-deposit bonuses – if you are domiciled in Ukraine, Croatia, the Philippines, Lithuania, Serbia, Bulgaria, Belarus, or Poland, you are excluded from participation in such promotions.

Site Layout and Design

lucky red casino designLucky Red Casino “houses” all its instant-play games in an easy-to-navigate website dominated by elegant dark and red hues. The home page leads you to all important sections related to your account’s management – you can browse through the instant-play catalog, check the promotions, and visit the cashier.

Then, there is the live chat floating button which appears no matter which page you load, giving you instant access to the support personnel. The home page also shows you the current jackpot amounts of all progressives featured in Lucky Red’s library along with the latest releases added to the website.

Banking Methods at Lucky Red Casino

lucky red casino bankingMoney can be transferred to this casino via a somewhat restricted number of payment solutions, but we believe this is partly because the operator is mostly committed to servicing players from the US market. There is the standard set of credit/debit cards and e-wallets, along with a cryptocurrency option. Wagers at Lucky Red Casino can be made in two currencies – USD and EUR, which may not work for a portion of its international player community.

Deposit Options

The deposit options at Lucky Red Casino are scarce but should suffice if you are bent on registering and funding your account. Deposits can be made via credit and debit cards by Visa, Visa Electron, and Mastercard, or, if you prefer, you can resort to methods such as the cryptocurrency Bitcoin and the e-wallets ecoPayz, Skrill, and Neteller. Note that the listed cards must be internationally enabled in order for you to use them at the casino.

The methods for US players are even fewer since customers from this jurisdiction can deposit only via Bitcoin and their Visa or Mastercard. The casino itself warns US players that their Mastercard payments may not go through and advises them to use their Visas instead. If this too fails, you can get in touch with Lucky Red’s support personnel via live chat and have them help you fund your account. The methods in the cashier were so limited that we really do not see the point of the casino adding a filter to sort out the options according to country.

Additionally, there is a hint on the casino’s Frequently Asked Questions (FAQ) page that it also uses wire transfers for deposits. However, this method was not listed in the cashier, so we contacted customer support to inquire whether or not it is accepted. As the agent kindly informed us, they have not been accepting wire transfers for deposits for years, so the casino would do well to update its FAQ page every once in a while.

While Lucky Red Casino itself does not charge any extra fees on deposits, you may be charged for the international transaction by your bank, so it is worth inquiring with them first. Other than that, the minimum deposit amount allowed at Lucky Red is $35, which is slightly above the average for most online casinos. The maximum for deposits via all listed methods stands at $1,000 per transfer. Deposits are instant no matter which method you use.

Withdrawal Options

It makes sense that the options Lucky Red players have for cashing out their profits are just as limited as the deposit methods. Withdrawals from a Lucky Red balance can be conducted via 7 commonly used methods in total.

We advise you not to use Visa and Mastercard for deposits at Lucky Red, since the operator does not support them for withdrawals – you will have to use an alternative method to cash out, which is not very convenient, is it?

The casino, however, allows withdrawals requested via the digital wallets Neteller, Skrill, and ecoPayz. These are the ones we recommend you pick because they have the shortest payout timeframes. Once your withdrawal request has been approved by the casino’s financial team, you will receive the money almost instantly. Speaking of processing timeframes, withdrawal requests from your Lucky Red account will remain pending for 24 to 48 hours, which basically means you will end up with the money no sooner than within one day.

Your other options for withdrawals include courier checks, wire transfers, Bitcoin, and bank transfers. Bank and wire transfers take up to 5 business days, courier checks require 4 days, and withdrawals conducted with Bitcoin take 1 day after approval.

The minimum withdrawal amount is $35 for the e-wallets, $300 for wire transfers, $200 for bank transfers and courier checks, and $100 for cryptocurrency. The maximums on withdrawals also fluctuate depending on the method used – $2,500 for courier checks and bank transfers, and $5,000 per week for the remaining supported solutions.

Payment MethodDepositWithdrawal
Visa Card
Mastercard
EcoCard
Neteller
Skrill

Customer Support at Lucky Red Casino

lucky red casino supportLucky Red provides customer support via several methods of communication, but we consider the live chat functionality to be the most efficient medium, especially if you insist on speed. The casino states on its website that the live chat facility is manned 24/7, and we found this to be the case. The representatives contacted us seconds after we sent our queries and provided thorough information in a very civilized manner.

That being said, we would also like to suggest that prospective Lucky Red customers take the time to fill out the requested details in the live chat form. More specifically, you must select this casino from the drop-down list of casino operators, since Lucky Red shares both ownership and chat support with 10 other sister sites that, as we established, are also properties of BeSoftware.

Another way to communicate your query, albeit a slower one, is to send an email. We found no direct email address on the website, but the contact page features a contact form – just type in your question and they will contact you back on the email you have provided. Other options for receiving support at Lucky Red are fax (1-866-728-5443) and telephone (1-866-513-0857). Both are toll-free.

FAQ

Here are a few more things you may like to know about Lucky Red Casino:

Lucky Red’s downloadable platform is compatible only with Windows-based devices. In fact, if your computer is using another OS, the download button will not appear on the homepage at all. Do not worry if you own an older desktop device. The RTG games are not very demanding and will run on all computers as long as they have 64 MB of memory and Windows 98 or later.

This should not be a cause for concern since the operator saves all stages of play of the available games in its database. If your internet connection drops during a spin or a hand, the software will remember and let you finish your play as soon as you are able to reconnect.

Lucky Red holds a certification for randomness from the independent testing agency iTech Labs. You can find a link to the certificate at the bottom of the casino’s home page.

It is hard to quote exact numbers since the RTP of the games tends to change over time, but judging by its RNG certificates issued from June 2017 onwards, Lucky Red’s overall percentage return fluctuates between 95% and 96%.

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