House of Jack Casino Review

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House of Jack Casino Logo
Casino Ratings
Security9
Bonus and Promotions9
Product Variety10
Customer Support9
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House of Jack is a renowned online gambling operator which targets predominantly players, residing in the Land Down Under, offering them a vast arrange of spot-on casino games, created by some of the leading software developers in the interactive gaming scene, including Betsoft, Quickspin, Microgaming, and Play’n GO. Despite being inclined towards the needs of Australian players, the operator welcomes with open arms customers from different regions like Canada and various European countries. More importantly, the online casino caters to its multinational gaming community by supporting payments in several commonly used currencies, such as USD, EUR, CAD, AUD, and NZD. The website itself is available in two languages – English and Russian.

The online casino beats its competition with a fresh, modern website which serves as the home of Jack himself, a charismatic crocodile that poses as the operator’s mascot. From the very moment players load the website, Jack would welcome and urge them to try out the vast assortment of superb slots, table classics, progressive jackpot games, and video poker variants.

Those who register with real-money accounts will be generously rewarded for their smart choice with a huge welcome bonus to boost their accounts’ balance and extend their gameplay. Speaking of rewards, there are promotions galore at House of Jack as existing players can opt in for various free spins offers and reload bonuses. Additionally, there is a VIP program, aptly called Jack’s Pack, where select members of the casino get to enjoy even more benefits for being regulars at the website. But this is not all. House of Jack supports all popular methods of payment and processes players’ transactions in compliance with the strictest safety standards in the industry.

Players will also benefit from the casino’s friendly customer support, which is available across several channels – email, live chat, and telephone lines for New Zealand, Australia, and the rest of the world. The operator’s reliability is guaranteed as it is licensed and regulated by the government of Curacao.

Promotions & Bonuses

The last thing players at House of Jack can possibly complain about is lack of promotional incentives. The generous gambling operator extends a warm greeting to newcomers with a fantastic welcome package which certainly will give them a nice head start at the casino. First deposits are matched at 100% with up to $250 in bonus casino credits.

Second deposits reward new players with a 50% bonus of up to $100 while depositing for the third time earns them the additional 100% bonus of $100 for free play. In addition, newcomers are eligible to receive 100 free spins on select slots and the best part of all is that these have no wagering requirements attached to them. The deposit bonus has a playthrough of 50x its amount, though, which is a bit steep but by no means impossible to cover.

Players who already hold accounts at House of Jack can take part in various tempting promotions. One of the options is to claim a 30% bonus of up to $100 or 25 free spins on select slots upon processing your first deposit for the day. The minimum qualifying amount for this bonus is $20. Additional reload bonuses and free spins are granted to those who deposit specifically over the weekends.

No-Deposit BonusNot available at this timeNot Available
Welcome Bonus Option I100% Up to $250Not Available
Welcome Bonus Option IINot available at this timeNot Available

Besides that, the operator has set up a truly bespoke VIP reward program where players are given the unique chance of becoming members of croc Jack’s Pack. This exclusive membership will earn them plenty of additional positives, including faster cash-out times, higher withdrawal limits, tailor-made bonuses, dedicated support representatives, as well as many freebies and gifts. How to get into the Pack, you wonder? Well, membership is not automatic and easy to obtain but the general rule is the more time you spend playing at House of Jack, the better the chances of your persistence and loyalty being noticed and rewarded.

Software

house of jack casino softwareOne of the key ingredients in House of Jack’s recipe for success among players is partnering with multiple software developers. This ensures registered players get to enjoy a greater diversity of games, versatile themes, and various special features as each developer’s creations have their own peculiarities and feel.

A substantial portion of the gaming catalog at the casino is courtesy of frontrunner Microgaming, a developer which has been leading the industry towards innovation and improvement since the dawn of interactive gaming back in 1994. Microgaming has many important contributions to House of Jacks including some of the table mainstays and the majority of video poker variations. Microgaming has also contributed with some of the most popular progressive jackpot slots in the world, Mega Moolah and Major Millions.

Betsoft is another renowned name that has teamed up with House of Jack. The software developer is famed for its 3D slots collection which impresses with unprecedented visual depth and bespoke features, with many of the titles being available at House of Jack as well. Another noteworthy name is that of developer Play’n GO which is responsible for some of the available slots and two unique video poker variants. The Danish software developing company Spigo has also licensed a few of its creations to House of Jack.

All the games are available in instant play and mobile formats, allowing players to bet from all locations, whether at home or outside. Gaming on the move is possible directly in players’ browsers as they will be redirected to House of Jack’s mobile version, which works flawlessly on smartphones and tablets, based on the widespread Android, iOS, and Windows OS. The mobile interface allows for a fast and easy navigation, with players being able to seamlessly browse through the great array of slots, video poker, arcades, and table games.

Games

house of jack casino gamesPlayers who open their real-money accounts at House of Jack will find themselves overwhelmed by the sheer number of available games they can make a pick from. There are hundreds upon hundreds of classic, video, and advanced 3D slots, courtesy of big names like Betsoft, Play’n GO, and Microgaming. Players can potentially become millionaires by spinning the reels of progressive titles such as the ever-popular Mega Moolah, Mega Moolah Isis, Major Millions, and King Cashalot. Meanwhile, Betsoft has contributed with an entire collection bespoke 3D slots with unique themes, including favorites the likes of The Slotfather and A Night in Paris.

If slots are not to your liking, House of Jack has got you covered with an extensive selection of traditional table and card games. Some of these are available in a high-limit format to cater to the needs of high-rollers who like to risk more and win big. Notable options include craps, baccarat, blackjack, roulette (all three variants, French, American and European, are on offer), and poker staples like Hold’em and Stud. Of course, there is also the option to put your strategy to the test in a game of video poker, be it Tens or Better, Jacks or Better, or Deuces Wild. Two of the less commonly spread variants of the game, the progressive Jackpot Poker and Beat Me, are courtesy of developer Play’n GO.

Those who lack skills and knowledge to partake in card games are by no means excluded from the fun at House of Jack. They get to enjoy a range of specialty games like Electro Bingo, Keno, Super Wheel, and Bowled Over, which are suitable for all levels of skill and experience. The lack of live dealer tables is one of the few downsides House of Jack is guilty of. However, considering the high demand for live streamed games, chances are a live casino section is soon to be coming on board.

Jackpot Games

house of jack casino jackpot gamesHouse of Jack may be a relatively new online casino, but it has already collected an impressive amount of games in its library. That includes the section of the website where the slots with progressive jackpots have been listed. There are more than 30 games under this category, including hit titles by Microgaming, Betsoft, and Play’n GO. Interestingly, some of them can be played in demo mode, which would be a great option for those who are looking for a new and fresh game.

It is also quite a useful feature – when playing without risking any of your real money, you can explore various games, see how bonus rounds or free spins may be activated, and ultimately, figuring out how the progressive jackpot triggers. But not all games under this category can be played for free, unfortunately. Microgaming’s popular Mega Moolah will not load a demo version, for instance, but its staggering jackpot may provide you with a good reason to take a risk and wager your own money. Indeed, the largest one of its four jackpots starts at $1 million and often exceeds $5 million before being hit. Other Microgaming-powered progressives that can be played at House of Jack include Major Millions, Tunzamunni, King Cashalot, Golden Money Frog, and of course, a few classics such as Cash Splash, Wow Pot, and Fruit Fiesta.

Betsoft, a gaming studio famous for its cinematic 3D slots and spectacular mobile-friendly games, has plenty of progressive jackpots in its portfolio, as well. House of Jack members can enjoy the full range of the provider’s progressives, starting with fantastic exemplars such as Enchanted, Greedy Goblins, and Tycoons. Of course, Betsoft’s popular jackpot games are also present – The Slotfather, Treasure Room, and Charms and Clovers, to name a few.

In addition, House of Jack also hosts several progressive jackpot slots by Play’n GO, a Swedish software provider that lacks no imagination when it comes to the themes of the games. Usually, its progressive games feature three jackpots that could be hit during normal gameplay. Currently, the Austrian-themed online casino offers fun and lucrative jackpot slots by Play’n GO such as Fruit Bonanza, Gunslinger, Leprechaun Goes to Hell, Bell of Fortune, Gift Shop, and more.

Licensing and Jurisdictions

It might be frustrating for some players, but House of Jack does not list any information about its owner on its website. Still, this is not so unusual, especially considering that we know it is part of the Jacked Casinos and its sister website, Casino-Mate is among the top-rated web-based casinos on the Internet. In fact, more than a year after its official launch, House of Jack has already built a solid reputation for being a legitimate, safe and reliable online gambling destination. It is, as it says in the Terms and Conditions of the website, licensed and regulated in Curacao, while all systems, including the cashier section, are protected by SSL encryption technology.

Although the online casino is primarily tailored to customers based in Australia and New Zealand, it welcomes players from many other countries, including Canada and most of Europe. However, its website may be blocked in places where online gambling is prohibited by law. Moreover, House of Jack is not allowed to accept players from Belgium, Cyprus, the Czech Republic, Denmark, France and its territories (France Metropolitan, French Guiana, French Polynesia, and the French South Territories), Hungary, Italy (Vatican City), the Philippines, Romania, Slovakia, Spain, South Africa, the United States of America, and the United Kingdom.

Site Layout and Design

house of jack designIt becomes clear for everyone who visits House of Jack for the first time that its design is one of the casino’s best features. It may offer a diverse collection of games, amazing bonuses and fast payouts, but it is the site’s appearance that makes a great first impression to every potential player. The casino has an amusing Australian theme and your host is a green animated crocodile who welcomes you in his house wearing an elegant blue suit. A white brick wall is fittingly used as a background, along with a black-and-green colour pattern.

Even more importantly, the layout and the design of the casino site are incredibly convenient, easy to use and efficient. Simplicity is key – everything is neatly organized, while the games are divided into several major categories. Players can instantly find any game by typing its name in the Search bar, or browse through the categories and list the games alphabetically or by a provider. Moreover, all sections of the website can be easily accessed by clicking the few shortcuts on the Home Page or opening the side navigation menu where you can find links such as Casino Games, Banking, FAQ, Casino Glossary, Promotional Terms, and more.

Banking

house of jack bankingThe Banking page on the House of Jack site has a long list of deposit and withdrawal methods but in order to see all options available to a particular country or region, players need to log into their account. All listed credit cards, e-wallets, and other services are trusted by thousands of users worldwide and completely safe to use, but the casino provides an additional layer of security by encrypting any data on the site.

House of Jack also guarantees fast processing times for all transactions and no fees when depositing or withdrawing. It works with multiple currencies, namely USD, CAD, AUD, NZD, EUR, GBP, RUB, CHF, SEK, and NOK. However, players who select CHF, GBP, SEK or NOK, may be charged currency conversion fees by the payment services they use.

Deposit Options

Players at House of Jack should note that the minimum deposit value is $10, while the maximum cap per transaction varies, depending on the preferred payment method. All deposits are transferred instantly and appear in the player’s gaming account within a few minutes. When it comes to the number of options, it should be satisfying for most casino enthusiasts from almost any country in the world.

Digital wallets are probably the best banking method available and the online casino has several alternatives players can choose from – Neteller, Skrill, and QIWI. In addition, players may also opt for ecoPayz, a service which allows you to create an ecoAccount, which functions as a web-wallet. You can also pick the ecoCards, which would be discussed below, as they work in a very different manner. The e-wallet services charge no fees and registering an account is extremely easy. Once you create your e-wallet, you can fund it via a credit card, bank account, or any other payment method. Deposits via this new virtual account are instant and completely safe.

The traditional credit and debit cards are also available for depositing into House of Jack. Virtually any MasterCard or Visa-branded card will be accepted by the casino’s cashier system, regardless of the particular card-issuing institution. For those who prefer to use online banking for depositing but have security or privacy concerns, the casino has prepared several similar options – instant banking services like iDebit and Instadebit, which function almost identically. They act as intermediaries between the casino and your bank and allow you to use your regular online banking account without sharing any of your personal details with the gaming operator.

Another great alternative for instant, safe and anonymous deposits into House of Jack are prepaid cards. The casino has added several prepaid services into its cashier system, including Paysafe, Neosurf, and the two cards by ecoPayz. The first one is a plastic ecoCard which is available to ecoAccount users and supports EUR, GBP, and USD. There is also the ecoVirtualcard, a one-time virtual prepaid card that can be purchased easily online. Note that some prepaid services charge small fees, either a fixed fee or a percentage of the transferred amount.

Withdrawal Options

The minimum amount you can withdraw from your casino account is $20, while the maximum limit is $10,000 per week (there are limits per transaction, as well, but they are determined by the different payment methods). Withdrawals are pending for 4 to 24 hours and if not cancelled by the player, they are processed by the casino. Before that, however, every player goes through a verification process so that House of Jack could be certain of his or her identity. Casino patrons are asked to provide official documents such as ID, utility bills as proof of address, and others.

Once the verification is complete and the pending time has ended, the casino will process withdrawals instantly to a Neteller, Skrill, or ecoPayz account. Note that QIWI cannot be used for withdrawals, nor can the prepaid cards by ecoPayz. In fact, prepaid cards and vouchers are not available for cashing out from House of Jack. You cannot use iDebit or MasterCard.

But there are several great alternatives for withdrawing your winnings from the casino – Visa credit and debit cards and the online banking service INSTADEBIT. Additionally, players can also request a withdrawal via a wire transfer, but banking fees and limits may also apply. Payouts via these three options are processed within 3 to 5 business days.

Payment Method Deposit Withdrawal
Visa Card
Mastercard
Maestro
Neteller
PaySafeCard
InstaDebit
Skrill
Trustly
Sofort
POLi
EcoCard
Euteller

Customer Support

house of jack casino supportIt is always important to be able to find information about a certain casino even before registering an account. Recognizing the importance of this, House of Jack has dedicated several pages on providing its customers with comprehensive, detailed information about various issues – registration, banking, bonuses and responsible gaming among others. Should a more serious issue arise, players can also speak directly to the customer support representatives, who are knowledgeable, polite and friendly.

One of the options is to send an email (Support: info@houseofjack.com; Banking and accounts: hojbanking@houseofjack.com) and receive a response within a few hours. The casino also has a Live Chat facility and a call centre, available at any time of the day and week. Players can call 1800 006 285 or +1877 280 5371. Another important thing to know is that the website is available in several different languages, namely English, Russian and German.

FAQ

Yes, most games offered at House of Jack are available in free mode. Players do not need to make a deposit and have real money in their accounts to enjoy hundreds of online slots, card and table games, or video poker variations. Even some of the progressive jackpot games open in a demo mode.

As all reliable casinos on the Internet, House of Jack has stringent policies for safety so it requires various documents that verify the identity of their customers. Such documentation includes a colour copy of your ID (driving licence, passport, etc.), a copy of your credit card (front and back), and proof of residential address. All these documents can be scanned and uploaded directly from the website, sent at the casino’s email, or mailed.

Yes, the online casino keeps players’ funds in bank accounts separate from its account. In addition, the website uses digital encryption technology to guarantee that any sensitive data is protected at all times. These may be standard security measures for the industry but the level of protection they provide is adequate to the current risks.

House of Jack lets its customers set their own deposit limits as part of its Responsible Gaming policy. The casino supports safe, responsible and enjoyable gambling and gives players the opportunity to control their spending, to set up a cooling-off period or to opt for self-exclusion for a minimum of six months.

Conclusion

House of Jack is a suitable destination for all those looking for a reputable online casino with a sizable catalog comprising hundreds of world-class games by renowned software developers. The gambling operator is focused largely on Australian players but is also committed to meeting the needs of its international clientèle by supporting widespread currencies like CAD, USD, and EUR.

Practically everyone who joins House of Jack is a winner, regardless of what the outcome of the games they play is since this online casino rewards both new and old customers with an extensive range of bonus offers and ongoing promotions. Those who gain access to the casino’s unique VIP program, Jack’s Pack, benefit from various special rewards, faster withdrawals times, exclusive bonuses and other gifts.

The customer support service at the casino is excellent and available 24 hours a day as support agents are always fast to respond and assist players in any way. Payments are processed via dependable and easy-to-use banking methods and customers’ information is well protected by the latest encryption technology. Overall, players are guaranteed to enjoy a smooth-sailing experience at House of Jack’s website in a safe and evenhanded gaming environment.

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