Casino Joy Review

Casino Joy 3
Casino Joy 2
Casino Joy 1
Casino Joy Logo
Casino Ratings
Security10
Bonus and Promotions10
Product Variety9
Customer Support9

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Summary
Brand name Casino Joy
Website www.casinojoy.com
Tel number 00356 20341518
Mail support@casinojoy.com
complaints@casinojoy.com
Live chat Yes
Deposit bonus First deposit: 100% up to $200 + 200 free spins on Starburst
Second deposit: 50% up to $200 (bonus code WJOY2)
Third deposit: 25% up to $300 (bonus code WJOY3)
Fourth deposit: 25% up to $300 (bonus code WJOY4)
Wagering Requirement Wagering requirement 40x. Maximum bet $5.00 on slots or $30.00 on other games. Wagering contributions apply. Max cashout from free spins $100. Bonus money expires after 14 days.
Software NetEnt, Microgaming, Play’n GO, Evolution Gaming, Nyx Interactive, Quickspin, Yggdrasil, Red Tiger Gaming
Min deposit $10
Min withdrawal $10
License United Kingdom Gambling Commission, Malta Gaming Authority
Online since 2018
Mobile versions Android, iOS
Cashout time Credit cards: 1-3 business days
eWallets: Instant
Bank Transfer: 3-5 business days
Withdrawal limit $2,300 per transaction
Deposit methods Visa, MasterCard, Maestro, Skrill, Neteller, EntroPay, ecoPayz, Paysafecard
Withdrawal options Visa, MasterCard, Skrill, Neteller, EntroPay, ecoPayz, Bank Transfer

Casino Joy is one of the newest online gambling websites in the online casino scene, released only in 2019. The brand is managed by Genesis Global Limited, a Maltese company that also operates several other successful brands. The operator is licensed by both the Malta Gaming Authority and the United Kingdom Gambling Commission, leaving no doubt as to the integrity of Casino Joy.

The main selling point of this gambling website is the gaming library. Featuring hundreds of unique and memorable slots, table games, video poker titles, progressive jackpots and live dealer games, Casino Joy certainly has the capacity to live up to its name. Of course, it also offers numerous promotional incentives, including a generous Welcome Offer which covers your first four deposits.

In this review, we will explore all of the major features of Casino Joy and provide you with our honest feedback regarding the promotions, games, banking solutions, customer support and more.

Promotions & Bonuses

Becoming a member of Casino Joy means you are eligible to claim a number of promotions, the first of which is the Welcome Offer. This bonus involves a match bonus of your first deposit 100% up to $200 and 200 free spins on NetEnt’s Starburst slot game. But that is not all. In fact, as soon as you are done with the first bonus, you will have the opportunity to claim a second promotion that will match your deposit 50% up to $200, as long as you enter the bonus code ‘WJOY2’.

If that is not enough, there are two more bonuses up for grabs, both of which will match your payment 25% up to $300 and you have to enter the codes ‘WJOY3’ and ‘WJOY4’ for the respective deposit. All in all, Joy Casino gives you the opportunity to claim up to $1,000 in bonus money and 200 free spins.

No-Deposit BonusNot AvailableCheck Later
Standard Welcome Bonus100% up to $200 + 200 SpinsGet Bonus
Live Casino Welcome Bonus100% up to $100Get Bonus

Naturally, there are several conditions that you have to abide by if you wish to make the best of this offer. For starters, the minimum deposit required to qualify for any part of this promotion is $10, though Skrill and Neteller users will not be able to take part. When you first make your initial deposit, the casino will give you the first 20 free spins and will add 20 more to your account daily for the next 9 days. The free spins last for 72 hours from the moment you receive them and any winnings you acquire cannot exceed $100.

As for the bonus funds, there is a wagering requirement of 40 times that you will have to fulfil before the bonus can be withdrawn. This has to be met within 14 days of claiming it, otherwise, the bonus funds will become void. As for the wagering itself, your maximum bet will be limited to $5.00 per spin when playing slots and up to $30.00 when playing any other game.

It is important to keep in that certain games contribute more to the requirement than others. For example, video slots contribute 100%, while classic slots – 75%. By the same token, bets on table games and blackjack are counted for 10% and 5% of their values, respectively. Be careful not to play the excluded games, a full list of which you can find in Welcome Offer terms.

Software

Casino Joy SoftwareWhen you look at the games of any online casino, it is important to remember that the company does not create them in-house. Instead, the titles are developed by dedicated software providers that power the online casinos we love to frequent. In the case of Casino Joy, we find that this gambling website works with some of the best software providers in the industry. More specifically, when looking at the gaming library, we find titles developed by NetEnt, Microgaming, Evolution Gaming, Nyx Interactive, Play’n GO, Quickspin, Yggdrasil Gaming, and Red Tiger Gaming.

Most of these names have been known throughout the industry for years, with NetEnt and Microgaming having more than 20 years of experience. Furthermore, these companies have created some of the most modern and innovative software in the online casino scene.

The casino is fully instant-play, giving you the opportunity to simply load up the website and start placing bets on your favorite games. There is no preparation required to play at Casino Joy and this is one of the casino’s greatest strengths.

Games

Casino Joy GamesThe gaming library of Casino Joy is the best reason to come on board this gambling website. When you open up the games selection, you will find hundreds upon hundreds of unique and memorable games. Moreover, there are many different genres up on offer, including slots, table games, video poker and more.

The slots selection makes up the bulk of the gaming library, offering the largest number of titles. Hundreds of titles are up for grabs and you can have a great time browsing the available games. Fans of this genre will be more than pleased with the available offerings. There are slots that cover all sorts of different themes and aesthetics, including mythology, history, animals, the classic fruit machines, space, Asian cultures and much more.

Of course, the all-time favorites are also included, games like Book of Dead, Fire Joker, Starburst, Immortal Romance, Vikings Go Berzerk and more.

Where table games are concerned, Casino Joy does not shy away from offering popular and obscure variations of blackjack, roulette, casino poker, baccarat and others. In fact, there are multiple versions or variations to each of the major genres and fans of the classic casino experience will be delighted to have a go at the available games.

Video poker is another major genre offered by Casino Joy. In fact, the casino has put in a lot of effort to ensure that the video poker selection is as diverse as possible. It includes primarily the popular Microgaming video poker titles, such as Jacks or Better, Deuces Wild, Aces and Faces, Joker Poker and more. Many of the featured video poker variations are available in the multi-hand format.

Finally, we come to the crown jewel of Casino Joy. We are talking about the Live Casino, of course. The live dealer selection is brought to us by Evolution Gaming, arguably the best provider of this type of games. Therefore, we can be absolutely convinced by the quality of the games. You will have the opportunity to play various live blackjack, live roulette, live baccarat and live casino poker.

Jackpot Games

Casino Joy Jackpot GamesThe progressive jackpot selection at Casino Joy certainly has some excellent games that you will no doubt be interested in. Not only do they come with progressively increasing jackpots, but the gameplay is also quite entertaining. Most often, these take the form of normal video slots, though there are some exceptions to this rule, particularly in the case of Jackpot Poker and Caribbean Stud Poker.

The most recognizable games in the selection are Mega Moolah and Mega Moolah Isis. These two games are in the lobby of any online casino that offers them and also provide players with the opportunity to win a massive 7-figure sum. The two share the same progressive prize pool and even if you decide to switch from one to the other, you will still be playing for the same jackpot.

Other excellent options at Casino Joy are available in the form of Treasure Nile, Lots a Loot, King Cashalot and Major Millions. These classic Microgaming progressives are well-known in the industry and have provided countless gamblers with fun, excitement and even some profit. They come with different jackpots, ranging from 5-figure sums to 6-figure prize pools. Of course, each offers a unique experience and you should certainly consider playing a few spins on each.

Aside from the classics, Casino Joy also hosts some newer and not so well-known progressive slots, as well. These include Gunslinger Reloaded, Leprechaun goes to Hell, Holmes and Stolen Stones, Tunza Munni, and Fruit Fiesta among others.

Licensing and Jurisdictions

gambling commissionKnowing that the online casino you join is a legitimate operation is imperative and something that you should never ignore. The only way to verify this is to look for licensing from a government institution guaranteeing the website’s authenticity. In the case of Casino Joy, we find that the operator company is regulated by both the Malta Gaming Authority and the United Kingdom Gambling Commission. These regulatory bodies are among the most respected in Europe and there are thousands of gambling websites under their combined watch. A license by one of them alone is enough to ensure that the online casino in question is on the right side of the law but two of them is more than enough proof of that.

More specifically, the licenses indicate the Casino Joy has been put through various audits and tests to determine whether or not it provides genuinely random outcomes to the games it offers. This has been confirmed by both the MGA and UKGC, allowing you to enjoy your gaming sessions knowing that luck is the only determining factor between a win and a loss. Furthermore, in case of a dispute with the casino, you can turn to either institution to resolve the issue. With this in mind, we can say with absolute

Site Layout and Design

The design of Casino Joy’s website is certainly one of the highpoints of this online casino. Being less than a year old, Casino Joy comes with the latest and most modern design languages.

The overall feel of the website is understated and the tone of it remains minimalist. Unlike other older online casinos that bombard your senses with bright and flashy colors, Casino Joy is much more relaxed, showing off cool blues and whites.

As for the interface, it is as clean as it gets. There are two menus, each on either side of the pages and a search bar on the top-left corner.

This interface is perfectly functional on both desktop and mobile platforms, allowing players to access the casino from many different platforms.

Banking

Casino Joy BankingAnother major aspect of online gambling is banking, though not many players have enough appreciation for it. Of course, it is of paramount importance that you have multiple payment solutions at your disposal so that you can easily manage your bankroll and move funds without any hassle.

When you join Casino Joy, you will be able to utilize some of the most popular services in the online casino scene and below, we will go over the deposit and withdrawal options available to you.

Deposit Options

When it comes to funding your balance, Casino Joy gives multiple options to prospective customers. These come in several different forms, including credit cards, eWallets, and prepaid vouchers. Regardless of the service you choose to use, the transaction limits are the same, ranging between $10 and $5,000.

As far as credit cards are concerned, Casino Joy supports the three most popular brands in the world. Namely, Visa, MasterCard, and Maestro can be used to deposit to one’s casino balance.

The benefit of using these credit cards is that your deposit goes through instantly and you can get to playing your favorite games right away.

If putting in your credit card information at the casino does not sound appealing, there are several alternatives. The eWallets, for example, are some of the best payment solutions that you can use in the online gambling scene and many players are starting to prefer them over credit cards. They give users the opportunity to deposit instantly and to also maintain some degree of privacy. At Casino Joy, you will be able to make a deposit with Skrill, Neteller, ecoPayz and EntroPay.

Finally, we come to the prepaid solutions, or more specifically – prepaid solution, available in the form of Paysafecard. This prepaid voucher can be purchased at hundreds of thousand retail locations all over the world and is the perfect payment method for budget gamblers. Moreover, it requires no personal information to use and gives you the highest degree of anonymity.

Withdrawal Options

When it comes to cashing in your balance, Casino Joy gives you several ways to go about this. Visa and MasterCard holders will be able to withdraw their bankroll directly to their card, as long as it is the same card used to make the deposit. The payment can take up to 3 business days to process, however. Moreover, MasterCard withdrawals may not be available for all users, depending on their country of residence.

Those who made their initial payment with Skrill, Neteller, ecoPayz or EntroPay will be able to cash in their winnings with the same service. The benefit of using these services is primarily the quick processing time, with the payment clearing instantly once issued by the casino. EntroPay is the exception here, having the same processing time as credit cards.

For players who made their payment with a deposit-only solution, the only way to cash in is via Bank Transfer. To make the transaction possible, you will need to provide the casino with the appropriate information. After that, it can take up to five business days for the transaction to clear.

In all cases, the minimum withdrawal is $10, while the maximum goes up to $2,300.

Payment Method Deposit Withdrawal
Visa Card
Mastercard
EcoCard
Maestro
Neteller
PaySafeCard
Skrill
Trustly

Customer Support

Casino Joy supportOf course, at some point during your stay with Casino Joy, you may need to contact customer support. Naturally, you want to be sure that the level of service is up to par with the industry’s standards. As it happens, we are happy to report the Casino Joy has not neglected this aspect of online gambling and there is a fully-trained and competent support team on standby, ready to assist you with anything.

As for the ways that you can contact the support staff, there are several options at your disposal. The quickest and most efficient way is with live chat. This system allows you to immediately establish a connection and speak to a casino representative in real-time. If quick and easy is the way to like things, then live chat is the way to go.

Alternatively, you can also rely on email support. You can forward your messages to support@casinojoy.com and if you have any grievances with the service or the casino in general, then be sure to write the casino at complaints@casinojoy.com. However, if you prefer to do things the old-fashioned way then you can always pick up the phone and dial 00356 20341518 to speak to a representative. Keep in mind, that depending on your phone plan, charges may apply.

FAQ

Casino Joy is regulated by two of the most trusted gambling regulatory institutions in Europe, has passed all of their audits and remains a top-tier gambling website in the eyes of the public. Not only that, but the casino also has numerous security systems in place to make sure that the personal and banking information of its customers remains safe and away from potential wrongdoers. It is easy to conclude that Casino Joy is perfectly safe.

As far as Casino Joy is concerned, there are no fees for customers. However, while the casino itself does not charge commission, your payment provider might have different ideas. Be sure to understand how your payment solution works before you use it to transfer funds.

Casino Joy is a fully modern gambling website and is equipped to handle any and all players. This includes those who prefer to play from their smartphones and tablets. The instant-play interface featured in the desktop version is also available in the mobile casino, as well. This means that you will not need to download any additional software to access Casino Joy from your smartphone.

Of course not. The Welcome Offer and any promotion after that are given out by the casino to reward players for their business but they are by no means mandatory. If you wish not to claim a bonus, you can decide against it when making your deposit, or can even cancel an existing one. It is all up to you.

Conclusion

With all of this taken into account, it is hard not to judge Casino Joy in a favorable way. The casino has certainly put in a lot of effort to ensure that everyone has an excellent gambling experience.

The massive gaming library and the score of promotions contribute greatly to the overall experience and we are sure that you will be convinced once you try out the casino for yourself. When all is said and done, we can easily recommend Casino Joy to you and anyone else interested in a good time.

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