Lucky Red is a UK-based online casino which has been operating since 2009. Smart and seductive-looking website offers access to 250+ RTG games which you can play for cash or free, tons of truly generous promotional offers, and fast withdrawals available to lucky winners. Should you get stuck, the support team is there to help 24/7 and can be reached via Live Chat, email and USA toll free phone number.
Lucky Red is part of the Club World Casino Group with a network which includes the likes of All Stars Slots, Manhattan Slots and Buzzluck Casino. Holder of a Curacao license, this operator uses security connections SSL certified by Verisign, and their systems of randomization and fairness are regularly tested by Gaming Labs Certified. While not everyone will be allowed to become a member and play for cash, US gamers are warmly welcomed.
Promotions & Bonuses
Lucky Red will welcome you with a massive 400% match up to $4,000 on your first deposit, which can be used to play a range of slot games. This bonus will be yours once you make a deposit of $35 while using code LUCKYRED400. Wagering requirements of 30x the bonus plus deposit amount can only be met by playing slots, Keno and Scratch Cards. If slots are not your thing, use coupon code LUCKYRED100 to claim a 100% deposit match which can be used elsewhere. As is the usual practice, not all games contribute the same. Playing slots will count 100% towards meeting your play-through requirements, Roulette 40%, Poker games 25%, Video Pokers 20%, and all other games 10%.
Once on board, daily treats will allow you to get more out of your bankroll, starting with the Monday 2-4-1 offer (code RED65). It consists of a 65% unlimited slots bonus and the 25% cashback on your net losses up to $1,000. On Tuesdays, you can claim 70% deposit match up to 5 times (code SUPER5), and a 66% match up to $1,000 is offered each Wednesday (code TOPUP) . If you deposit more than $200 on Thursdays, the Casino will increase your bankroll by 75%, while deposits of less than $200 will be met by 65% match bonus (code MAX200). A 77% slot bonus is offered every Friday (code CLUB77), and on Saturdays you’ll get to collect a 65% slots bonus plus 5 Free Spins on a selected gamed (code TWIST5). Finally, every Sunday offers a chance to pick up an unlimited use 70% All Games Bonus.
Powered by Realtime Gaming software, Lucky Red Casino gives the players two options to access their games. One is to launch them directly online, and the other to download casino software. Either way, you’ll have to register before you’ll be able to play. Download option might actually look more attractive as it lets you pick among 260 games, while only about 120 are available online, plus it gives you a chance to participate in slots tournaments. The process itself is quick and easy, the lobby nicely designed and user-friendly, though the games take a while to load. Play for fun option will give you a chance you to test the Casino’s offering before investing real money, and an iPhone or an Android smartphone or tablet offer access to about 70 games to play on go, most of them slots.
Choosing among 150 slot games, you’ll find a good selection of classic fruities such as 7’s and Stripes, Jumping Beans and The Three Stooges. All of the RTG’s most popular video slots are also included, such as Naughty or Nice, Achilles, Enchanted Garden II, Aztec’s Treasure, Bubble Bubble, Count Spectacular and Loch Ness Loot. If you’d prefer to try out something more recent, spin the reels of newly launched Megaquarium, a 50-payline RTG game featuring a marine theme and multiple bonus rounds, or all-ways-pay Fucanglong which offers free spins, multipliers, expanding wilds and more. Sweet 16 is another one of the newer video slots and comes complete with cascading reels, stacked wilds, re-triggerable free games and multipliers. Among the progressives you’ll find Megasaur, Jackpot Pinatas, Shopping Spree II and Spirit of the Inka, but also a few Poker games which feature progressive jackpots.
Table games section offers several Blackjack variants, Baccarat and Rummy, as well as Caribbean Draw, Pai Gow, Texas Hold’em and a few other Poker games. Fans of the latter will additionally benefit from a collection of single and multihand Video Pokers which counts close to 80 games, such as Bonus Deuces Wild, Double Bonus Poker, Mystery Bonus, Pick’em, and European Slot Poker. Finally, a range of Specialties offers a few Roulette options, Bingo, Keno, Craps and Sic Bo.
Lucky Red offers the standard suite of RealTime Gaming progressives as is to be expected from a casino that operates solely on this supplier’s platform. In this vein, we would like to specify that the availability of the jackpot games has to do with your medium of accessing the casino. What we mean is that some of these jackpots can be won only if you download and install Lucky Red’s software client which works only on Microsoft Windows computers.
The progressive slots that are available exclusively via Lucky Red’s downloadable software are Shopping Spree II, Cleopatra’s Gold, and Jackpot Piñatas. The remainder of the selection features progressive slots that can be played both in-browser and via the software. These include popular RTG offerings like Spirit of the Inca, Megasaur, and Aztec’s Millions.
Additionally, there are 4 poker progressive variations at Lucky Red Casino that are also connected to jackpot pools – Caribbean Hold’em, Caribbean Stud, Let’em Ride, and Caribbean Draw Poker, but the latter can be played only via the casino’s software client.
Out of these 10 progressives, only Aztec’s Millions supports play on the go, which is logical given it awards the highest pool prizes. This Lucky Red slot, in particular, always offers a seven-figure prize since it seeds at the jaw-dropping amount of $1 million. That being said, the game is a bit stingy when it comes to dropping its jackpot, which, to our knowledge, hits rarely. Additionally, Aztec’s Treasure’s big brother comes with a rather high volatility and a fixed bet of $5, so we recommend Lucky Red players to tread carefully if they decide to give this game a few spins.
Another progressive of interest at Lucky Red is the Spirit of the Inca slot where players benefit from the Feature Guarantee and a five-tiered jackpot pool with five different boiling points, all of which are six-figure amounts. Use the slot’s jackpot meters to determine when is the right time to go for the jackpot.
Licensing and Jurisdictions
The company responsible for the operation of Lucky Red Casino is called BeSoftware N.V. and you may have heard about it if you have ever played at Lucky Red’s sister sites All Star Slots and Club World, which have the same ownership and management.
Like the majority of operators powered by supplier RealTime Gaming, Lucky Red has received the approval of the Government of Curacao. Two licenses were issued, a Master one and a Sub license. The numbers of both are posted at the very bottom of the casino’s home page, if you are interested to check.
There is another trait most Curacao-licensed casinos share – they are friendly to the action of players, residing in the US. Such is the case with Lucky Red, too, which is US-friendly but does not welcome real-money betting action from jurisdictions and locations like the Netherlands Antilles, Israel, the UK, the Isle of Man, Northern Ireland, the Channel Islands, Russia, Costa Rica, Hungary, France, Australia, and Romania.
Certain restrictions are valid for the welcome and no-deposit bonuses – if you are domiciled in Ukraine, Croatia, the Philippines, Lithuania, Serbia, Bulgaria, Belarus, and Poland, you are excluded from participation in said promotions.
Site Layout and Design
Lucky Red Casino “houses” all its instant-play games in an easy-to-navigate website, dominated by elegant dark and red hues. The home page leads you to all important sections that have to do with your account’s management – you can browse through the instant-play catalog, check the promotions and visit the cashier.
Then, there is the live chat floating button which appears no matter which page you load, giving you an instant access to the support personnel. The home page also shows you the current jackpot amounts of all progressives featured in Lucky Red’s library along with all the latest releases added to the website.
Money can be transferred to this casino via a somewhat restricted number of payment solutions but we believe the reason for this partly lies in the fact the operator is mostly committed to servicing players from the US market. There is the standard set of credit/debit cards and e-wallets, along with cryptocurrency. Wagers at Lucky Red Casino can be made in 2 currencies – USD and EUR, which may not work for the majority of its vast international player community.
The deposit options at Lucky Red Casino are scarce but still will suffice if you are bent on registering and boosting your account. Deposits are carried out via credit and debit cards by Visa, Visa Electron, and Mastercard, but if you wish, you can also resort to methods such as the cryptocurrency Bitcoin and the e-wallets by ecoPayz, Skrill, and Neteller. Note that the listed cards must be internationally enabled in order for you to use them at the casino.
The methods for US players are even fewer since customers of Lucky Red from the said jurisdiction can deposit only via Bitcoin and their Visa or Mastercard. The casino itself warns US players their Mastercard payments may not go through and advises them to use their Visas instead. If this, too, fails to work, you can get in touch with Lucky Red’s support personnel via live chat and have them help you fund your account. The methods in the cashier were so limited that we really do not see the point of the casino adding a filter to sort out the options according to country.
Additionally, there is a hint on the casino’s Frequently Asked Questions (FAQ) page that it also uses wire transfers for deposits. However, this method was not listed in the cashier so we contacted customer support to inquire on whether or not it is accepted. As the agent was so kind to inform us, they have not been accepting wire transfers for deposits for years, so the casino would do well to update its FAQ page every once in a while.
While Lucky Red Casino itself does not charge extra on deposits, you may be charged for the international transaction by your bank so it is worth inquiring with them first. Other than that, the minimum deposit amount allowed at Lucky Red is $35 which is slightly above the average for most online casinos. The maximum for deposits via all listed methods stands at $1,000 per transfer. The deposits are instant no matter the method you use.
It makes sense that the options Lucky Red players have where cashing out their profits is concerned are just as limited as the deposit methods. Withdrawals from one’s Lucky Red balance can be conducted via7 commonly used methods in total.
We advise you not to use Visa and Mastercard for deposits at Lucky Red since the operator does not support them for withdrawals – you will have to use an alternative method to cash out which is not very convenient, is it not?
The casino, however, allows for withdrawals requested via the digital wallets Neteller, Skrill, and ecoPayz. These are the ones we recommend you pick because they have the shortest payout timeframes. Once your withdrawal request has been approved by the casino’s financial team, you will receive the money almost instantly. Speaking of processing timeframes, withdrawal requests from your Lucky Red account will remain pending for a period of 24 to 48 hours, which basically means you will end up with the money no sooner than within one day.
Your other options for withdrawals include courier checks, wire transfers, Bitcoin, and bank transfers. Bank and wire transfers take place within 5 business days, the courier checks require 4 days, and withdrawals conducted with Bitcointake 1 day after approval.
The minimum withdrawal amount is $35 for the e-wallets, $300 for the wire transfers, $200 for the bank transfers and the courier checks, and $100 for the cryptocurrency. The maximums on withdrawals also fluctuate depending on the method used – $2,500 for the courier checks and the bank transfers and $5,000 per week for the remaining supported solutions.
Lucky Red provides customer support via several methods of communication, but we consider the live chat functionality to be the most efficient medium to reach them, especially if you insist on speed. The casino states on its website that the live chat facility is manned 24/7 and we found this to be so indeed. The representatives contacted us back seconds after we send them our queries and provided thorough information in a very civilized manner.
That being said, we would also like to suggest to prospective Lucky Red customers to take the time to fill out the requested details in the live chat form. More specifically, you must select this casino from the drop-down list of casino operators since Lucky Red shares both ownership and chat support with 10 other sister sites that, as we established, are also property of BeSoftware.
Another way to communicate your query, albeit a slower one, is to send an email. We found no email address on the website, but the contact page features a contact form – just type in your question and they will contact you back on the email you have provided. Other options for receiving support at Lucky Red are fax (1-866-728-5443) and telephone (1-866-513-0857). Both are toll-free.
Here a few more things you may like to know about Lucky Red Casino:
Lucky Red’s downloadable platform is compatible only with Windows-based devices. In fact, if your computer is using another OS, the download button will not appear on the homepage at all. Do not worry if you own an older desktop device. The RTG games are not very demanding and would run on all computers as long as they have 64 MB of memory and Windows 98 or later.
This should not be a cause for concerns since the operator saves all stages of play of the available games in its database. If your internet stops during a spin or a hand, the software will remember and let you finish your play as soon as you are able to reconnect.
Lucky Red holds a certification for randomness by independent testing agency iTech Labs. You can find a link to the certificate at the bottom of the casino’s home page.
It is hard to quote exact numbers since the RTP of the games tends to change through time but judging by its RNG certificates issued from June 2017 onwards, Lucky Red’s overall percentage return fluctuates between 95% and 96%.
Lucky Red might not offer the largest selection of games, but this is kind of inevitable when an operator chooses to host only one software developer. Still, if you’re a fan of RTG products, there’s not much you’ll miss when playing here. Gaming catalogue was well put together and offers the long-time favorites as well as new titles, a huge collection of Video Pokers, and a good many of the popular table games.
But it’s the promotional offer which makes this gaming venue stand out. Their new player bonus is huge, and once you move past the welcome stage, there’s tons of other deals to take advantage of. Bonus amounts offered are large and wagering requirements quite decent. Additionally, Lucky Red regularly organizes slot tournaments, allowing you to compete with other fellow gamers.
One thing which makes us a bit vary when it comes to safety of the gaming environment is a Curacao operating license, as CIGA is not known for offering the highest levels of players’ protection. Other than that, we find this casino to be one the better online gaming venues the Club World Casino Group has to offer.