The history of Palace of Chance dates back to 2004 but the casino has come a long way since its inception. It has become a well-known brand name in the remote gaming community thanks to its lucrative promotional deals and game catalog powered by no other than RealTime Gaming (RTG). Despite being launched nearly two decades ago, the casino keeps up with the times and is fully optimized for play on iOS and Android devices.
Mobile users get to enjoy a regal gaming experience while on the go without installing additional software. Palace of Chance is accessible via a user-friendly web app compatible with all broadly used browsers, including Chrome, Safari, and Microsoft Edge. After a brief registration process, you gain access to over 180 RTG games that range from video slots to blackjack, baccarat, video poker, and roulette.
Apart from its nice catalog of RTG releases, Palace of Chance impresses with customer support available to players at all times, including on weekends and during bank holidays. The range of payment methods is limited but cryptocurrencies are accepted. In addition to the standard array of fiat-based solutions, Palace of Chance boasts full support for Bitcoin, Tether, Ethereum, and Litecoin. Players from most jurisdictions, including the US, are more than welcome to join the mobile gaming action provided that they meet the minimum age requirements (21 years old).
| Palace of Chance Casino App Specifications | |
|---|---|
| Requirements | |
| Devices | Acer Iconia, Google Pixel 2, Google Pixel 2 XL, iPad, iPad Air, iPad Pro, iPad Mini, iPhone 6/6s, iPhone 7/7+, iPhone 8/8+, iPhone X/XS/XR, iPhone 11/12/13/14 Microsoft Windows RT Tablet, Samsung Galaxy A5, Samsung Galaxy Note8, Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy S9, Samsung Galaxy S9+, Samsung Galaxy S10/S20/S21/S22 Samsung J7 Prime, Xiaomi Redmi Note 4 |
| Games |       |
| Live Dealers | NO |
| Bonus | 200% No Limit Signup Bonus |
| Access | Play Now |
Features of the Palace of Chance Casino Mobile App
Palace of Chance has been around for a long time and this is reflected in its slightly outdated design. The web app looks a bit aged but still gets the work done when it comes to ensuring a hassle-free casino experience. The main menu can be found at the top, leading you to the promos, games, registration, and contact pages. Mobile players will also benefit from a Bitcoin Guide that details the specifics of purchasing, depositing, and withdrawing with cryptocurrencies.
The toned-down design of the lobby makes it extremely easy to get around. Mobile players can easily locate the concrete games they are interested in with the help of the search tool. The lobby contains individual sections for the most popular games and the recent releases. Separate tabs are available for online slots, table games, specialty games, and video poker.
Players can sort the titles based on popularity, alphabetical order, jackpot size, and release date. The slot collection, in particular, can be filtered by themes like Ancient Civilizations, Sports, Sci-Fi and Fantasy, Fairy Tales, and Lifestyle. Testing the mobile games in free mode is possible without setting up an account in advance. Most available titles are playable in landscape and portrait mode. Players can add games to their list of favorites simply by tapping the heart-shaped icon in the bottom-right corner of the thumbnails.
Managing your real-money balance as you go is incredibly simple, thanks to the intuitive mobile cashier that facilitates seamless deposits and withdrawals. Exchanging the comp points you have collected is equally hassle-free and so is reaching out to customer support.
Additionally, the app allows players to keep abreast of the latest promotional incentives on offer. All you must do is log into your existing account, if you have one, and access the Promotions section from the main burger menu to see the bonuses recommended for you. Bonus codes are redeemable from the Coupons tab after a log-in. As far as we noticed, English is the only language option at Palace of Chance despite the fact the casino welcomes customers from many countries worldwide.
Games Available via the Palace of Chance Casino Mobile App
Palace of Chance relies on RealTime Gaming to power its library of mobile games, which explains why the collection is slightly underwhelming in terms of size. The casino offers approximately 180 instant-play games, with video slots being at the core of the library. Over 160 mobile-friendly slots are on offer, including popular RTG releases like Samba Jackpots, Lucha Libre, The Three Stooges, Eternal Love, Bubble Bubble, Enchanted Garden, and Panda Magic.
Players can snag progressive jackpots in Cash Bandits, God of Wealth, Cleopatra’s Gold, Eagle Shadow Fist, Fantasy Mission Force, and Aladdin’s Wishes, among others. Video poker fans will be happy to find 15 variations of the popular strategy game, including Sevens Wild, Deuces Wild, Joker Poker, Jacks or Better, Loose Deuces, and Double Bonus Poker.
There is also a rather limited selection of 6 table games, namely Baccarat, Perfect Pairs, Suit ‘Em Up Blackjack, Tri Card Poker, Blackjack, and European Roulette. Keno and the instant-win games Banana Jones and Fish Catch are also playable on mobile at Palace of Chance. The entire library is available in Practice Mode, allowing you to give the titles you are unfamiliar with a free trial run before committing with real-money deposits. The absence of live dealer games is the only black mark against this mobile casino but hopefully, Palace of Chance will soon correct this.
Mobile Bonuses and Promotions
Mobile players who join Palace of Chance will benefit from a steady stream of promotional incentives, including daily and monthly bonuses for returning customers. Newcomers can kick-start their experience at the mobile casino with a 200% welcome bonus on their first deposits. There is no limit on the maximum amount you can redeem in bonus monies. To obtain the bonus, you must process a deposit of $30 and enter the NEVERENDING200 promo code in the designated field when initiating the payment.
The terms and conditions attached to the welcome offer are quite flexible and player-friendly. According to the casino, there are no wagering requirements for the no-limit bonus on your first deposit. Additionally, the operator has removed the ceiling on the maximum cashouts associated with this offer. New players who redeem the bonus are also eligible for a 100% free chip if they happen to lose their deposits. Here are the three options they face:
- Deposits of $30 qualify for a $30 free chip.
- Deposits of $100 are eligible for a $100 free chip.
- Deposits of $500 can earn you a $500 free chip.
New customers can redeem the no-limit bonus and the associated free chips an unlimited number of times. However, it is important to point out that the welcome bonus can only be used on specific types of games. These include slots, scratchcards, bingo, and keno. Playing other casino games is strictly prohibited and will result in the voidance of your bonus. Playing the games Fish Catch and Banana Jones is also disallowed with active bonuses.
According to the general bonus terms of the mobile casino, players’ withdrawal requests when participating in any deposit-related promotion must exceed the combined value of the bonus and the triggering deposit. For instance, your requested withdrawal must be higher than $300 provided that you have obtained a $150 bonus with a $150 deposit. Also, players are eligible for bonus participation only on condition they have no pending withdrawals or an existing real-money balance in their accounts.
Banking via the Palace of Chance Casino Mobile App
The payment methods at Palace of Chance are a bit limited since the casino accepts deposits only with Visa, Mastercard, Litecoin, Tether, Ethereum, and Bitcoin. The e-wallet Neteller is also supported but is unavailable to customers based in certain countries like Singapore, Canada, France, Germany, Spain, and the United States. Customers also have the option to purchase cryptocurrencies with their cards via the Changelly crypto exchange.
The minimum deposit required at Palace of Chance is $10 provided that you initiate the transaction via Bitcoin or Tether. Litecoin and Ethereum deposits start at $20. Players who use Changelly must deposit at least $35 for their transactions to go through. Cryptocurrency deposits might take between 5 and 15 minutes to reflect in your real-money balance.
The options for withdrawing players are just as sparse. They can cash out their winnings using bank wire transfers, Click2Pay, courier checks, and Bitcoin. The casino does not return withdrawals to credit cards even if you have used one when depositing. The general terms and conditions stipulate that the casino’s financial department might take up to 7 working days to review players’ withdrawal requests. The money typically reaches you 7 to 10 working days after the financial department approves it.
Maximum withdrawals are on the low side as players can cash out no more than $2,500 per week. The ceiling on withdrawals may be higher, depending on your current status in the casino’s loyalty program. Regular depositing players tend to enjoy higher weekly withdrawal limits.
The minimum amount you can request via a bank transfer is $200. Players who withdraw via courier checks can cash out no less than $300 at a time. Keep in mind you must cash the checks to your bank within 30 days of receiving them before they expire. Palace of Chance does not reissue invalid checks.
Also worth mentioning is that withdrawals from your account are often associated with additional expenses. Withdrawing players might incur processing charges of up to $40, depending on the banking method they use and the requested withdrawal amount. The USD is the only supported currency at Palace of Chance. Players depositing in other currencies will have their transactions converted into dollars at the current exchange rates but might incur additional fees for the currency conversion.
Customer Support
Players who require assistance while away from their desktops can contact a support rep via the live chat built into the web app. We recommend using the chat if you are experiencing pressing issues that bear no delays as this is the quickest way to have your problems addressed. The live chat is staffed by well-trained agents who communicate with customers in a friendly, yet highly professional manner. The live chat feature is at customers’ disposal 24/7, so you can rest assured a support rep will be right with you.
Players can also give the support agents a ring by dialing +1 844 334 7041 if they find this mode of communication more convenient. The line is toll-free but telephone support is available only during weekdays from 7 am to 11 pm. If you wish, you can also drop them a line at help@palaceofchance.com. We advise you to describe your issue or query in as much detail as possible to ensure it gets resolved in a timely fashion.
Safety and Fairness
Palace of Chance ensures fairness by regularly submitting its catalog for independent testing by a third-party auditing company. The operator has been awarded a certificate by Technical Systems Testing (TST), which guarantees the random number generators the games run on produce fair and unbiased outcomes. This testing agency is recognized on a global scale and offers its services to operators from many regulated markets, including Ontario, Massachusetts, and Michigan.
The mobile casino maintains confidentiality where customers’ personal information is concerned, protecting all sensitive data with 128-bit SSL encryption. This technology establishes an encrypted connection between the casino’s servers and clients, ensuring the secure transmission of your personal and financial details.
The casino falls flat when it comes to transparency since it provides no licensing or ownership information whatsoever. After conducting thorough research, our team established that Palace of Chance is owned and operated by the Virtual Casino Group, a company that is allegedly licensed in the jurisdiction of Costa Rica.
One of the most distinctive traits of Palace of Chance is that it welcomes players from the United States as long as they are based outside New York and Maryland. The casino does not permit customers under the legal age of 21 to register and play for real money. Players from most countries worldwide are accepted.
However, clients residing in the following jurisdictions are restricted from gambling at Palace of Chance – Brazil, Bulgaria, Costa Rica, the Czech Republic, Gibraltar, India, Indonesia, Israel, Kenya, Nigeria, the Philippines, Romania, Ukraine, and Venezuela. The full list of prohibited countries is available in PDF format on the mobile casino’s terms and conditions page.
Conclusion
After extensively reviewing Palace of Chance, our team determined that this mobile casino has both downsides and aspects working in its favor. There are things we appreciate such as the support for major cryptocurrencies, the neat design, and the player-friendly conditions attached to the welcome offer. Banking is one of the areas that bear improvement, though. Withdrawals may incur additional fees and the processing time frames are far from impressive. Also, the casino would do well if it adds more payment options to its mobile cashier in the future.
The gaming library is a bit mediocre as it features around 180 games, which is a tiddly collection compared to the thousands of titles offered by some rival casinos. As few as they are, the games are of excellent quality and run smoothly on all mobile operating systems. Smartphone and tablet players are guaranteed to enjoy themselves, especially if they are keen on RealTime Gaming slots.
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